QA Engineer Conversational AI / GenAI Testing

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 24 Month(s)

Skills

GenAI
Agentic
Chatbot
Conversational AI

Job Details

QA Engineer Conversational AI / GenAI Testing

Role Overview:
We are seeking a detail-oriented and proactive QA Engineer to ensure the delivery of high-quality Conversational AI and GenAI solutions. The ideal candidate will possess strong expertise in test planning, execution, and automation, along with domain knowledge in customer service and AI-driven solutions.

Key Responsibilities:

  • Develop comprehensive, clear, and professional Test Plans and Test Cases.

  • Execute test cases across multiple environments to ensure consistent performance and functionality.

  • Identify, document, and track defects using established defect management tools and processes.

  • Collaborate closely with developers, product owners, and other stakeholders to deliver quality outcomes.

  • Apply QA automation tools and frameworks to enhance testing efficiency and coverage.

  • Conduct thorough testing in the Conversational AI and Chatbot space, ensuring optimal performance and user experience.

  • Leverage knowledge of GenAI capabilities and apply best practices for Agentic AI Testing.

  • Contribute insights to improve overall testing strategies and quality processes.

Qualifications & Skills:

  • Proven experience in software quality assurance, including manual and automated testing.

  • Hands-on experience with at least one QA automation tool.

  • Experience in Conversational AI / Chatbot testing is highly desirable.

  • Strong exposure to the Customer Service domain.

  • Awareness of the latest GenAI advancements and their application in AI-driven testing scenarios.

  • Microsoft SQL proficiency in writing queries to support backend testing/validation

  • Excellent problem-solving, communication, and collaboration skills.

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