Overview
Remote
On Site
Contract - Independent
Contract - W2
Contract - 22 day((s))
10% Travel
Skills
HR
Oracle HCM
Change management
Help desk
Case management
Chabot integration
Job Details
Aspire IT Solutions is in a need of -
Position: Oracle HCM Cloud Help Desk Lead
Location: McLean, VA (Remote with occasional travel)
Duration: 12 months contract
Job Summary
The Talent Service Delivery Lead will drive the implementation and optimization of Oracle HCM Cloud's HR Help Desk module, transforming the organization's Talent Operations model. This role focuses on enhancing associate experience, streamlining case management, and improving HR service delivery through process design, technology enablement, and cross-functional collaboration.
The Talent Service Delivery Lead will drive the implementation and optimization of Oracle HCM Cloud's HR Help Desk module, transforming the organization's Talent Operations model. This role focuses on enhancing associate experience, streamlining case management, and improving HR service delivery through process design, technology enablement, and cross-functional collaboration.
Key Responsibilities
Lead end-to-end implementation of Oracle HCM HR Help Desk, including requirements gathering, configuration, testing, deployment, and post-go-live support.
Design and optimize case management workflows, queues, SLAs, escalation paths, and knowledge base content to support efficient HR service delivery.
Partner with stakeholders across HR, IT, and business units to align system capabilities with process needs and ensure seamless integration with other HCM modules (Core HR, Payroll, Benefits, Talent, etc.).
Lead the development of the Talent Operating Model, defining processes, governance, and organizational structure for scalable service delivery.
Analyze existing workflows and identify opportunities for operational efficiency and continuous improvement.
Ensure compliance with data privacy, security, and HIPAA requirements.
Develop training materials, conduct workshops, and support change management initiatives to drive adoption of new tools and processes.
Monitor system performance, troubleshoot issues, and recommend enhancements post-launch.
Generate and analyze reports on case volumes, resolution times, and associate satisfaction to measure success and inform improvements.
Stay current with Oracle Cloud updates and best practices to continuously evolve the Help Desk experience.
Lead end-to-end implementation of Oracle HCM HR Help Desk, including requirements gathering, configuration, testing, deployment, and post-go-live support.
Design and optimize case management workflows, queues, SLAs, escalation paths, and knowledge base content to support efficient HR service delivery.
Partner with stakeholders across HR, IT, and business units to align system capabilities with process needs and ensure seamless integration with other HCM modules (Core HR, Payroll, Benefits, Talent, etc.).
Lead the development of the Talent Operating Model, defining processes, governance, and organizational structure for scalable service delivery.
Analyze existing workflows and identify opportunities for operational efficiency and continuous improvement.
Ensure compliance with data privacy, security, and HIPAA requirements.
Develop training materials, conduct workshops, and support change management initiatives to drive adoption of new tools and processes.
Monitor system performance, troubleshoot issues, and recommend enhancements post-launch.
Generate and analyze reports on case volumes, resolution times, and associate satisfaction to measure success and inform improvements.
Stay current with Oracle Cloud updates and best practices to continuously evolve the Help Desk experience.
Required Qualifications
3 5 years of hands-on experience with Oracle HCM Cloud, including implementation of the HR Help Desk module.
Proven expertise in configuring workflows, SLAs, queues, and knowledge management within Oracle HCM.
Strong understanding of HR processes, case management, and employee service delivery.
Experience with chatbot integrations and familiarity with platforms like ServiceNow or other HR Help Desk tools.
Background in HR operations and change management, with a focus on driving adoption.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent communication and stakeholder management abilities.
Detail-oriented and capable of managing multiple priorities in a fast-paced environment.
Ability to lead workshops, conduct training, and bridge HR needs with system capabilities.
3 5 years of hands-on experience with Oracle HCM Cloud, including implementation of the HR Help Desk module.
Proven expertise in configuring workflows, SLAs, queues, and knowledge management within Oracle HCM.
Strong understanding of HR processes, case management, and employee service delivery.
Experience with chatbot integrations and familiarity with platforms like ServiceNow or other HR Help Desk tools.
Background in HR operations and change management, with a focus on driving adoption.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent communication and stakeholder management abilities.
Detail-oriented and capable of managing multiple priorities in a fast-paced environment.
Ability to lead workshops, conduct training, and bridge HR needs with system capabilities.
Thanks & Regards
Bhargav Kalyandurg (Find me on LinkedIn)
ASPIRE IT SOLUTIONS INC.
Bhargav Kalyandurg (Find me on LinkedIn)
ASPIRE IT SOLUTIONS INC.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.