Overview
On Site
USD 18.05 - 20.90 per hour
Full Time
Skills
Technical Support
Problem Solving
Help Desk
Issue Tracking
Management
Customer Service
Attention To Detail
User Experience
Emerging Technologies
Active Directory
Identity Management
Microsoft
Collaboration
Computer Hardware
Software Configuration
Android
Cisco
Citrix
Communication
Configuration Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position offers a dynamic opportunity to provide technical support and problem resolution for end-users. If you have a passion for technology and strong communication skills, we encourage you to apply.
Responsibilities:
Respond promptly to help desk inquiries and resolve technical issues using the Footprints ticketing system.
Manage user accounts and permissions through Active Directory, ensuring security protocols are maintained.
Provide support for Microsoft Teams, troubleshooting and resolving collaboration tool issues.
Assist with the configuration and deployment of computer hardware and software, including Apple and Android devices.
Diagnose and resolve issues related to Cisco, Citrix, and Mac technologies.
Deliver exceptional customer service by maintaining a calm and detail-oriented demeanor during user interactions.
Perform routine maintenance and updates for computer systems to ensure optimal performance.
Collaborate with team members to improve support processes and enhance user experience.
Document technical solutions and maintain accurate records of resolved issues.
Stay current with emerging technologies to provide informed recommendations and support.
Requirements
Experience with Active Directory for user account management.
Proficiency in Microsoft Teams and other collaboration tools.
Familiarity with Footprints or similar ticketing systems.
Knowledge of computer hardware and software configuration, including Apple and Android devices.
Ability to troubleshoot and support Cisco and Citrix technologies.
Strong communication skills with the ability to explain technical concepts to non-technical users.
A positive and patient attitude when handling end-user concerns.
Understanding of configuration management and deployment processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position offers a dynamic opportunity to provide technical support and problem resolution for end-users. If you have a passion for technology and strong communication skills, we encourage you to apply.
Responsibilities:
Respond promptly to help desk inquiries and resolve technical issues using the Footprints ticketing system.
Manage user accounts and permissions through Active Directory, ensuring security protocols are maintained.
Provide support for Microsoft Teams, troubleshooting and resolving collaboration tool issues.
Assist with the configuration and deployment of computer hardware and software, including Apple and Android devices.
Diagnose and resolve issues related to Cisco, Citrix, and Mac technologies.
Deliver exceptional customer service by maintaining a calm and detail-oriented demeanor during user interactions.
Perform routine maintenance and updates for computer systems to ensure optimal performance.
Collaborate with team members to improve support processes and enhance user experience.
Document technical solutions and maintain accurate records of resolved issues.
Stay current with emerging technologies to provide informed recommendations and support.
Requirements
Experience with Active Directory for user account management.
Proficiency in Microsoft Teams and other collaboration tools.
Familiarity with Footprints or similar ticketing systems.
Knowledge of computer hardware and software configuration, including Apple and Android devices.
Ability to troubleshoot and support Cisco and Citrix technologies.
Strong communication skills with the ability to explain technical concepts to non-technical users.
A positive and patient attitude when handling end-user concerns.
Understanding of configuration management and deployment processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.