System Engineer

  • Dallas, TX
  • Posted 2 hours ago | Updated 2 hours ago

Overview

Hybrid
$55
Full Time

Skills

System Engineer
Dynatrace
JIRA
Kubernetes
Management
Linux
PostgreSQL
Shell
Splunk
Technical Support

Job Details

Job Description:
We are seeking a Systems Engineer with a strong technical background and excellent problem-solving skills to join our team. In this role, you will be the first point of contact for technical support issues, ensuring our clients receive exceptional service and that our products perform at their best. This role involves deep troubleshooting, bug investigation, and collaboration across development, QA, and product teams.

Responsibilities:

  • Take full ownership of customer-reported issues and drive them to resolution.

  • Diagnose, troubleshoot, and identify solutions for complex technical problems.

  • Escalate unresolved issues to internal teams following standard procedures.

  • Communicate clearly and effectively with clients from problem identification through to resolution.

  • Maintain detailed records of issues and solutions in ticketing systems.

  • Prepare timely and accurate support reports.

  • Author and maintain technical knowledge base articles and documentation.

Required Qualifications:

  • 3+ years of experience in enterprise-level technical support.

  • Bachelor s degree in Computer Science, MIS, or a related field.

  • Hands-on experience with 24/7 on-call support environments.

  • Solid knowledge of Windows, Unix/Linux systems, system utilities, and scripting.

  • Experience supporting multi-tier architectures (web, application, backend/database).

  • Proficiency in writing and analyzing SQL queries (SQL, Oracle, PostgreSQL, etc.).

  • Familiarity with observability tools (e.g., Dynatrace, Splunk).

  • Experience using ticketing systems such as ServiceNow, Jira, or Salesforce.

  • Experience managing sensitive or PII data securely.

  • Strong analytical and troubleshooting skills with attention to detail.

  • Excellent verbal and written communication skills.

Preferred Qualifications:

  • Proficiency in scripting languages (Shell, Perl, Ruby, etc.).

  • Experience with AWS and Kubernetes.

  • Understanding of incident and problem management best practices.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.