Overview
On Site
$50 - $59.87 hr
Contract - W2
Contract - Independent
Contract - 12+ mo(s)
Skills
PYTHON
C++
FEDORA
FEDORA OS
MACHINE LEARNING
ML:
AI/ML
COMPUTER VISION
DEBUG
DEBUGGING
Job Details
Payrate: $50.00 - $59.87/hr.
Summary:
We are seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting-edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Requirements:
Nice to Have:
Pay Transparency: The typical base pay for this role across the U.S. is: $50.00 - $59.87/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying STOP to messages or by contacting .
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our
#AditiConsulting
#25-22726
Summary:
We are seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting-edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.
Requirements:
- Minimum 2 years of experience providing technical support to users, with a proven track record of independently managing issue resolution and driving solutions to completion.
- Demonstrated ability to effectively communicate complex technical concepts to technical and non-technical stakeholders, ensuring clear understanding and seamless issue resolution.
- 3+ years of experience in software or system engineering supporting developer tools and ecosystems
- 3+ years of experience with data collection root cause analysis
- Experience in computer vision and or machine learning libraries - along with debugging SW failures
- 2-3 years of Python and C++ experience and expertise
- Experience with Fedora and other OS
- ML and algorithmic/model understanding
- Experience with SDKs and developer ecosystem tools
- Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
- Strong problem-solving skills and ability to work independently
Nice to Have:
- Self-autonomy and project leadership experience
- Experience with cameras and optical systems and audio systems
- Responsibilities included but not limited to:
- Provide technical support for wearable devices used in research and dogfooding
- Troubleshoot and resolve issues related to hardware and software components
- Analyze frequent failures and suggest solutions to improve device or tooling performance
- Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
- Maintain system documentation, including SOPs, known issues, and workarounds
- Escalate non-standard issues to engineering and TPM teams using internal reporting tools
- Debug errors and provide concrete bug fixes when possible
- Collect data to verify device performance
- Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
- Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
- Provide first-level support for all technical issues
- Train new employees and lead team initiatives
- Create and update documentation (training, processes, etc.)
Pay Transparency: The typical base pay for this role across the U.S. is: $50.00 - $59.87/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying STOP to messages or by contacting .
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our
#AditiConsulting
#25-22726
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.