Microsoft Contact Center Architect (Remote)

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship

Skills

Artificial Intelligence
Cloud Architecture
Cloud Computing
Customer Experience
Customer Service
Dynamics
IT Management
Management
Mentorship
Microsoft Azure
Microsoft Dynamics
Roadmaps
Scalability
Software Design
Workflow

Job Details

Microsoft Contact Center Architect (Remote)

Location: Remote

Pay Rate: To be discussed

Important Note: Background verification must be fully cleared prior to onboarding.

Job Summary:

As a Contact Center Architect, you'll lead solution design for enterprise-scale Microsoft Dynamics implementations. You'll drive strategy, oversee technical execution, and ensure seamless integrations that enhance customer experience. This role requires deep expertise in Microsoft Dynamics 365 and the Azure ecosystem, with a proven background in designing and implementing large-scale, cloud-based contact center solutions.

Required Skills:

  • experience in Contact Center Architecture.
  • Deep expertise in Microsoft Dynamics 365.
  • Strong knowledge of the Azure ecosystem.
  • Proven experience designing and implementing large-scale solutions.
  • Strong background in cloud architecture and contact center automation.
  • Hands-on experience with AI-driven customer service technologies.
  • Ability to lead technical discussions and solution roadmaps.

Key Responsibilities:

  • Define architecture for Dynamics-based contact center solutions.
  • Ensure scalability, performance, and security of implementations.
  • Lead integration with third-party platforms and AI capabilities.
  • Provide technical leadership and mentorship to development teams.
  • Optimize contact center workflows for efficiency and automation.

Thanks,

_______________________________________

Aditya Jain | New York Technology Partners

120 Wood Avenue S | Suite 504 | Iselin NJ 08830

Email: Direct: EXT: 482

|

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