Overview
On Site
Up to $65
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Able to Provide Sponsorship
Skills
Technical Support
Customer Experience
API
Issue Resolution
Oracle Retail
Performance Monitoring
Point Of Sale
RESTful
ROOT
Root Cause Analysis
Spring Framework
Taxes
Predict Spring
Job Details
Job Title: Predict Spring POS Platform Technical Support Engineer
Location: Onsite -Santa Barbara, CA
Job Responsibilities
Overall, 10-15 years of experience in IT industry working various Digital transformation programs related to implementation and support of Omnichannel Customer experience with different retailers across the globe. The candidate must have experience on Modern POS Platform projects like PredictSpring Platform.
Key Responsibilities
- Provide functional and technical support for modern POS platforms like Predict Spring
Troubleshoot and resolve production incidents and service requests related to Predict Spring POS application, ensuring timely resolution and no-to-minimal business disruption
Handle advanced issue resolution for Predict Spring s POS platform, including application stability issues, API failures, sync issues, and payment disruptions.
Work with RESTful APIs, SPIs, and integration points with systems (Adyen, Oracle Retail, Verifone, Tax ware etc.) to diagnose root causes
Perform root cause analysis to identify recurring problems and implement permanent solutions
Regular system performance monitoring and tuning to ensure the performance and availability of POS applications
Assist in the deployment of applications, and configuration changes
Participate in 24/7 shift duration on rotation
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