Business Analyst

Greetings!

We are Photon, one of the world's largest Digital Platform Engineering companies providing a combination of Strategy Consulting, Creative Design and Technology Services to a wide range of customers. We work with 40% of the Fortune 100 companies.

Job Description:

Job Title: Business Analyst Recovery Modernization (Loan Originations)

Location: Cleveland, OH

Role Overview

We are seeking an experienced Business Analyst with strong expertise in loan originations and recovery modernization initiatives to support the transformation of lending processes, systems, and workflows. The ideal candidate brings deep understanding of end-to-end origination lifecycle, risk and credit policies, post-default recovery processes, and technology-driven modernization programs.

The BA will work with business stakeholders, technology teams, product owners, and regulatory partners to analyze current-state processes, design future-state frameworks, define requirements, and facilitate implementation of digital and system modernization efforts across loan origination and recovery functions.

Key Responsibilities

• Lead requirement gathering, documentation, and analysis for loan origination and recovery transformation initiatives.
• Drive modernization roadmap for recovery systems including automation of collections strategies, queue management, contact strategies, and integration with external agencies.
• Evaluate legacy platforms and recommend new-age solutions to improve recoveries through digital outreach, analytics-driven segmentation, and workflow orchestration.
• Define functional requirements for recovery enhancements such as skip tracing, promise-to-pay (PTP) tracking, field collections modules, and digital repayment channels.
• Evaluate legacy workflows, identify modernization opportunities, and define scalable future-state operating models.
• Develop BRDs, FRDs, Epics/User Stories, Process Maps, Data Models, and Acceptance Criteria.
• Collaborate with product and engineering teams to convert business needs into actionable technical requirements.
• Support platform selection, migration strategy, integration requirements, and process re-engineering.
• Perform gap analysis between existing and target platforms for originations and collections/recovery.
• Partner with Risk, Credit, Collections, Compliance, and Operations to align workflows with policy and regulatory expectations.
• Conduct UAT planning, test case design, execution, and defect triage.
• Monitor implementation progress, assist in change management, and support post-deployment stabilization.
• Generate reporting and insights to measure recovery performance and origination efficiency improvements.
• Act as a bridge between technology, operations, and internal business units.

Required Skills & Qualifications

• 4 8+ years experience as a Business Analyst (Finance/Banking preferred).
• Strong domain knowledge of loan originations: underwriting, scoring, approval, documentation, funding.
• Experience in collections and loan recovery modernization, workflows, and automation.
• Hands-on experience building process maps (AS-IS/TO-BE) using tools such as Visio, Lucidchart, or BPMN.
• Proven experience writing detailed BRDs/FRDs/User Stories and working in Agile/SAFe environments.
• Strong understanding of regulatory guidelines and compliance frameworks in lending ecosystem.
• Familiarity with LOS platforms, recovery systems, workflow orchestration, and digital automation solutions.
• Excellent stakeholder communication, problem-solving, and analytical skills.
• Ability to translate business needs into technical requirements with precision.

Preferred Qualifications (Good to Have)

• Experience with modernization of legacy loan platforms (e.g., Temenos, Fiserv, nCino, Finacle, etc.).
• Experience working with CGI Credit Studio Recovery Modernization platform
• Exposure to delinquency management, collections engines, restructuring, or charge-off processes.
• Data/SQL knowledge for analysis, reporting, and insights generation.
• Experience with ML-based risk scoring or automation in origination workflows.