Tier ll Help Desk Associate

RESPONSIBILITIES:
Kforce has a client in Washington, DC that is seeking a Tier ll Help Desk Associate.

Responsibilities:
* Use an automated Web Help Desk ticketing system to manage, analyze, and report incidents and ticket metrics
* Troubleshoot, monitor, managed, and maintained relative to the Treasury designated MDM, Active Directory, and enterprise messaging system, various mobile device hardware, and mobile device operating systems
* Proven ability in managing various systems, such as: Blackberry Enterprise Servers, services administration, Samsung mobile device provisioning and support, and Power Shell scripting
* Create, maintain, transfer and remove or disable user accounts and mailboxes on VMware View Client and Remote desktop
* Assist users with password resets and un-suspend mainframe accounts
* Update SharePoint with FAQs, Memos and giving SharePoint Access/Permissions

REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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