Junior AV Technician

Job Title: Junior AV Technician

Job Location: Onsite Rockville, Maryland

Eligibility/Clearance: Secret Clearance required, this opportunity
supports a government contract

Job Description:

We are seeking a Junior Audio Visual (AV) Technician to support Nuclear
Regulatory Commission s (NRC) Conference Rooms. The AV technician will
provide Tier 1 and Tier 2 support for unclassified enterprise
audiovisual systems and shall be responsible for providing customer
support for enterprise users of all levels. General tasks include setup,
configuration, testing, troubleshooting, diagnosis, escalation, and
reporting to ensure resolution is achieved. Comfortable working in a
fast-paced environment while remaining calm/clear headed to prioritize
requests while troubleshooting and addressing issues in a high-pressure
situation. Must be comfortable responding to user requests and
communicate with all levels within the NRC organization.

Responsibilities (include but are not limited to):

- Set up, test, and calibrate equipment and devices as required to
produce a fully functional AV system; this includes video displays,
display systems, screens, cameras, switchers, scalers, processors,
transmitters, receivers, interfaces, microphones, mixers,
amplifiers, controls, and other active and passive devices

- Developing reports from After Action Reviews, Customer interactions,
and ad hoc incident reporting

- Preventive maintenance checks and its subsequent report

- Support end users during presentations as needed.

- Work incidents from the work ticket queue and use established work
ticketing system for receiving, tracking and closing support
requests

Requirements:

Required Certifications:

- Minimum of one (1) video conferencing platform certification (e.g.
Polycom and Cisco)

- Minimum of one (1) control system platform certification (e.g. AMX,
Crestron, Extron)

Required Knowledge/Experience:

- Strong verbal and written communication skills

- Must process Crestron Certifications in Toolbox and DMC-4K-T/E. P201
a plus should have familiarity with Crestron NVX, and Fusion

- Ability to correct malfunctions by testing, analyzing, and restoring
A/V systems to full capacity

- Knowledge of audiovisual software commonly used in a professional
environment

- Ability to train end users in web, audio, and video teleconferencing

- Familiar with basic Internet Protocol (IP) network administration

- Familiar with meeting room facilities design

- Ability to provide consultation and technical advice in the area of
meeting management

- Knowledge of bridge and conference service data management

- Must be able to pass an NRC background check for IT level 1 Badging

Education:

- Bachelor's degree and one (1) to two (2) years of experience
providing A/V services OR four (4) years of experience providing A/V
services

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer
(EOE) who will provide equal employment opportunity to employees and
applicants for employment without regard to race, ethnicity, religion,
color, sex, pregnancy, national origin, age, veteran status, ancestry,
sexual orientation, gender identity or expression, marital status,
family structure, genetic information, or mental or physical disability