IT Demand Management Professional 3

RESPONSIBILITIES:
A client with Kforce is seeking an IT Demand Management Professional 3 in Orlando, FL.

Summary:
The client is looking for a Technical Business Analyst to be a part of the Performance Excellence Team supporting multiple global technology projects. The ideal candidate will work on projects in the following areas: Artificial Intelligence (AI), robotics, general automation and process improvements.

Key Tasks
* Collaborate with stakeholders to understand business needs and gather detailed requirements for projects
* Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements
* Create comprehensive documentation, including business requirements documents, functional specifications, user stories, and process documentation
* Analyze technical systems and processes to identify areas for improvement and ensure that solutions align with business objectives
* Work with technical teams to design solutions that meet business requirements, including system architecture and integration points
* Analyze data to support decision-making and identify patterns
* Develop test cases and participate in testing activities to ensure that solutions meet business requirements and function as intended
* Assist in the change management process by helping stakeholders understand and adapt to new systems or processes
* Support project management activities, including tracking progress, managing timelines, and ensuring deliverables are met
* Provide training and support to end-users to ensure they understand and can effectively use new systems or processes
* Deliver weekly updates on completed work, planned tasks, and any challenges or roadblocks; prepare status reports to track progress
* Set up and manage basic Power BI dashboards for transparent status and task tracking
* Proactively engage with stakeholders to confirm tasks
* Prepare agendas and schedule status meetings with key team members

REQUIREMENTS:
* Associate's degree or Bachelor's degree required
* 8+ years of experience with requirements gathering and writing technical business requirements documents in a corporate environment
* Proficient in Power BI with the ability to conduct data analysis
* Proficient in Power Automate with the ability to create and implement simple automated workflows
* Strong documentation and note-taking skills
* Excellent Excel skills (e.g., advanced formulas, pivot tables and basic Power Query skills)
* Critical thinker with strong organizational skills and the ability to prioritize tasks and meet deadlines
* Exceptional English verbal and writing skills required
* Collaborative - Actively listens to and understands issues before confidently presenting alternative solutions
* Analytics and Results-oriented - Ability to analyze complex situations and find solutions; Ability to break down complexities into concrete tasks and activities
* Initiative - self-motivated, detail-oriented and willing to act proactively and go the extra mile to provide a quality product
* Quality orientation - a quick learner who gets things done at the highest level of quality and impact and effectively aligns activities and resources to achieve goals in changing parameters; Detail-oriented with a focus on accuracy and quality of work
* Able to coordinate tasks performed by cross-functional teams and work effectively with cross-cultural and remote teams
* Assertive with ability to lead individuals with more business knowledge than herself/himself (e.g., pushing back to minimize scope creep); Ability to negotiate and resolve conflicts effectively
* Organized - Skilled in prioritizing tasks and managing multiple responsibilities

Optional:
* Experience with SharePoint
* Finance or accounting background
* Knowledge of LEAN/Six Sigma Concepts
* Experience with JIRA (or willing to learn)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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