Field Operation Manager

Position Overview
Vaco is seeking a Field Service Operations Manager for a manufacturing client on the Northwest side of Indianapolis.

This role leads a growing technical service team responsible for installing, maintaining, and supporting sustainable packaging systems. It requires hands-on technical expertise, strong leadership, and customer-facing professionalism to deliver top-tier service for distributors and end users.

You’ll manage daily field operations—installations, maintenance, troubleshooting, and customer training—while guiding a small, expanding team in a fast-paced environment.

Travel: 30% on average, occasionally up to 50%.

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Key Responsibilities

Leadership & Oversight

• Manage and mentor a team of 2–3 Field Service Technicians (growing to 5).

• Oversee installations, maintenance, troubleshooting, and repairs.

• Ensure excellent customer communication and service quality.

• Support hiring, onboarding, and training.

• Track service metrics, KPIs, and improvement initiatives.

Field & Technical Service

• Lead or assist with equipment installs, upgrades, and configurations.

• Provide remote and onsite troubleshooting.

• Conduct preventive maintenance visits.

• Manage machine, spare parts, and demo inventory.

• Follow all safety and compliance standards.

Cross-Functional Collaboration

• Partner with Sales, Operations, and Customer Service on demos, scheduling, and support.

• Share field insights to improve customer experience and product performance.

• Serve as liaison between technical and business teams.

Systems & Administration

• Maintain service records, reports, and schedules in ERP systems.

• Use Excel for tracking, analysis, and performance reporting.

• Update documentation, SOPs, and process improvements.

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Qualifications

Required:

• High school diploma (associate’s or technical degree preferred).

• 3–5 years in field service, technical operations, or equipment support.

• Leadership or mentoring experience.

• ERP and Excel proficiency.

• Strong mechanical/electrical troubleshooting skills.

• Excellent communication and organizational abilities.

• Willingness to travel 30–60%.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.