Overview
On Site
USD 111,467.00 - 208,578.00 per year
Full Time
Skills
Attention To Detail
Design Optimization
Shipping
Service Level
Collaboration
Product Engineering
Customer Satisfaction
Network
Documentation
Proposal Writing
Research and Development
Continuous Improvement
SLA
Real-time
A/B Testing
Modeling
Data Science
Supply Chain Management
Analytics
Analytical Skill
Microsoft Excel
Business Intelligence
Tableau
Microsoft Power BI
Logistics
Oracle Management Server
TMS
Machine Learning (ML)
Routing
Optimization
Agile
Electronic Commerce
Insurance
Life Insurance
Management
Information Technology
Video
LOS
Recruiting
Job Details
Responsibilities
Team Overview The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation. We are seeking a highly analytical and detail-oriented SRE Strategy Manager to support the design, optimization, and governance of our Smart Route Engine (SRE) - the core system responsible for shipping order allocation across our carrier network. This role is critical to ensuring that every order is routed to the optimal carrier based on cost, service level, performance, geography, and operational constraints. You will collaborate with product, engineering, data science on behalf of last-mile operations teams to build routing rules, test new logic, analyze performance trends, and continuously refine the allocation strategy to improve delivery speed, cost efficiency, and customer satisfaction. Responsibilities -Partner with last-mile operations and carrier management teams to understand network changes, capacity limits, and new service offerings. -Work with product managers and engineers to translate business requirements into routing logic specifications -Provide/prepare clear documentation, business review proposal for engineering implementation. -Work closely with product team, R&D and Data Science team on continuous improvement for smart Route Engine Strategy & Rule Design including but not limited to: -Develop and maintain the overall strategy for SRE logic, including cost optimization, SLA adherence, transit-time rules, and zone-based routing -Design system rules for carrier selection, capacity allocation, regional routing, and fallback logic -Implement dynamic routing strategies based on real-time performance, peak demand, and carrier constraints -Conduct A/B testing and simulation modeling for new routing logic or carrier strategies -Adjust routing strategies based on carrier performance, peak readiness, promotional events, or regional demand spikes -Other operational strategy related tasks assigned
Qualifications
Minimum Qualifications -Bachelor's degree in Data Science, Analytics, Supply Chain, Engineering, or related field -4+years of experience in logistics analytics, carrier strategy, e-commerce operations, or routing/optimization systems -Strong analytical skills with proficiency in Excel/Sheets and BI tools (Tableau, Power BI, Looker) -Strong understanding of parcel logistics, last-mile carrier networks, delivery SLAs, and cost structures -Ability to translate operational needs into structured system rules and logic Preferred Qualifications -Experience with Smart Routing Engines, OMS/TMS systems, or allocation engines -Exposure to machine learning-based routing optimization or predictive models -Experience working directly with product & engineering teams in agile environments -E-commerce or marketplace platform operations experience
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $111467 - $208578 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
Team Overview The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation. We are seeking a highly analytical and detail-oriented SRE Strategy Manager to support the design, optimization, and governance of our Smart Route Engine (SRE) - the core system responsible for shipping order allocation across our carrier network. This role is critical to ensuring that every order is routed to the optimal carrier based on cost, service level, performance, geography, and operational constraints. You will collaborate with product, engineering, data science on behalf of last-mile operations teams to build routing rules, test new logic, analyze performance trends, and continuously refine the allocation strategy to improve delivery speed, cost efficiency, and customer satisfaction. Responsibilities -Partner with last-mile operations and carrier management teams to understand network changes, capacity limits, and new service offerings. -Work with product managers and engineers to translate business requirements into routing logic specifications -Provide/prepare clear documentation, business review proposal for engineering implementation. -Work closely with product team, R&D and Data Science team on continuous improvement for smart Route Engine Strategy & Rule Design including but not limited to: -Develop and maintain the overall strategy for SRE logic, including cost optimization, SLA adherence, transit-time rules, and zone-based routing -Design system rules for carrier selection, capacity allocation, regional routing, and fallback logic -Implement dynamic routing strategies based on real-time performance, peak demand, and carrier constraints -Conduct A/B testing and simulation modeling for new routing logic or carrier strategies -Adjust routing strategies based on carrier performance, peak readiness, promotional events, or regional demand spikes -Other operational strategy related tasks assigned
Qualifications
Minimum Qualifications -Bachelor's degree in Data Science, Analytics, Supply Chain, Engineering, or related field -4+years of experience in logistics analytics, carrier strategy, e-commerce operations, or routing/optimization systems -Strong analytical skills with proficiency in Excel/Sheets and BI tools (Tableau, Power BI, Looker) -Strong understanding of parcel logistics, last-mile carrier networks, delivery SLAs, and cost structures -Ability to translate operational needs into structured system rules and logic Preferred Qualifications -Experience with Smart Routing Engines, OMS/TMS systems, or allocation engines -Exposure to machine learning-based routing optimization or predictive models -Experience working directly with product & engineering teams in agile environments -E-commerce or marketplace platform operations experience
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $111467 - $208578 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.