Network Technician

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS-HUP

Location: 3400 Spruce Street

Hours: M-F, 8am-5pm, in-office

Associate Network Technician

Under moderate supervision, the Associate Network Technician resolves issues related to the coordination, control, design, support, and operation of specialized components of a data network such as Local Area Networks (LANs), Wide Area Networks (WANs). Configures, tests, maintains, troubleshoots, and tunes network infrastructure such as routers, switches, gateways, firewall systems, multi-function switches, and end offices, signaling transfer points. Participates in network planning for network infrastructure enhancements and expansions.

Accountabilities

• Performs basic installations, repairs, upgrades and maintenance on network hardware/software and equipment.
• Documents work and maintains network documentation in accordance with department protocol.
• Participates in network planning for network infrastructure enhancements & expansions.
• Performs jack activations.
• Maintains standards for labeling network equipment in closets.
• Escalates appropriately to Senior/Lead Network Technician or Manager when a problem, issue, or configuration change arises. Escalates to manager when additional support is needed in order to resolve an issue.
• Participates in network on-call rotation as assigned.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

H.S. Diploma/GED is required (Bachelors preferred).

• 1+ years experience with data or voice networks OR two years of deskside support experience troubleshooting network related PC/application issues is required.
• Healthcare experience is preferred

Licenses, Registrations, and Certifications

Network Certification is preferred.

Required Skills and Abilities

• COMMUNICATION: Demonstrated customer service skills
• COMMUNICATION: Demonstrated interpersonal/verbal communication skills
• COMMUNICATION: Ability to communicate effectively with all levels of staff
• COMMUNICATION: Ability to communicate technical information and ideas
• TECHNOLOGY: Ability to troubleshoot, research and solve technically challenging problems
• TECHNOLOGY: Ability to utilize computer software
• Ability to work independently and in a team environment.
• Knowledge of network systems or networking principles
• Knowledge of network coding, network hardware such as switches, and VLANs

Network Technician

The Network Technician resolves issues related to the coordination, control, design, support, and operation of specialized components of a data network such as Local Area Networks (LANs), Wide Area Networks (WANs). This individual configures, tests, maintains, troubleshoots, and tunes network infrastructure such as routers, switches, gateways, firewall systems, multifunction switches, and end offices, signaling transfer points. Participates in network planning for network infrastructure enhancements & expansions.

Accountabilities

• Completes the maintenance of the data network hardware and systems; investigates and resolves network and hardware matters of significance; researches, analyzes, isolates and resolves errors.
• Provides moderate to complex technical support and guidance on network design issues. Provides problem resolution of problems to less experienced personnel.
• Implements and maintains LAN and WAN systems in accordance with specified requirements.
• Documents work and maintains required documentation.
• Escalates appropriately to Senior Network Technician or Manager when a problem, issue, or configuration change arises. Escalates to manager when additional support is needed in order to resolve an issue.
• Participates in planning and status meetings with key client personnel to understand program/project requirements and communicate our implementation process to the client.
• Provides, support and guidance to organizations and clients. May develop and conduct training as needed or appropriate. Manages client expectations and works with the Project Managers to provide project status throughout the project, supports project goals, budgets and timelines.
• Participates in on-call rotation.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

• H.S. Diploma/GED is required (Bachelor's is preferred).
• 2+ years experience in data, voice or video networks is required.
• Experience working with multiple technical platforms (e.g., mainframe, two-tiered client-server, three-tiered client-server) and at least two network systems (e.g., Cisco, Nortel) is required.
• Healthcare experience is preferred

Licenses, Registrations, and Certifications

Network Certification is preferred.

Required Skills and Abilities

• COMMUNICATION: Demonstrated interpersonal/verbal communication skills
• COMMUNICATION: Demonstrated customer service skills
• COMMUNICATION: Ability to communicate effectively with all levels of staff
• COMMUNICATION: Ability to communicate technical information and ideas
• TECHNOLOGY: Ability to troubleshoot, research and solve technically challenging problems
• TECHNOLOGY: Ability to utilize computer software
• Knowledge of network systems or networking principles.
• Knowledge of network coding, network hardware such as switches, and VLANs
• Ability to analyze and solve problems using analytical and creative problem solving skills.
• Ability to anticipate problems, resolve ambiguity and take decisive action.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.