Overview
On Site
Contract - W2
Skills
Project Management
ServiceNow
Knowledge Management
IT Service Management
Content Creation
Change Management
Artificial Intelligence
Communication
Collaboration
Documentation
Augmented Reality
Job Details
Our client, a real estate company in Miami, FL, is in need of a ServiceNow Knowledge Manager for an initial six-month contract. Working in a hybrid model, four days/week in the office, the ServiceNow Knowledge Manager will serve as a member of the team in the client's expansion of it's ServiceNow implementation, working toward leveraging AI to help meet employee needs. This role will have wing-to-wing responsibility for the accuracy and completeness of the IT-related knowledge bases included in the plan.
This positions is 60% project management, 40% content writing.
Required skills:
Content writing experience is required, speaking to both technical and non-technical stakeholders Expertise in Change Management Experience with Generative and/or Agentic AI Strong communication, collaboration, and documentation skills Ability to work four days/week in the Miami, FL or Bentonville, AR office
This positions is 60% project management, 40% content writing.
Required skills:
- 5+ years' experience with ServiceNow
- Must have experience with HRSD, ITSM, CSM, Knowledge Management modules
- HRSD, ITSM or CSM certifications preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.