Program Manager (OneX, Developer Portal 2.0)- Remote work- W2 Contract

Overview

Remote
$60 - $70
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Project Management
Microsoft PowerPoint
Management
User Experience
ServiceNow
Enterprise Architecture
Customer Facing
Agile
Web Portals

Job Details

Program Manager (OneX, Developer Portal 2.0)

Project - OneX & Developer Portal 2.0

Long Term Contract

Remote work

OneX is an enterprise program to deliver a unified experience (branding, Search, Content, navigation, Login/Logout, User Profile) to customers and resolve today's fragmented experience. The goal is to improve digital CSAT to 80+% by 2027. Need a program manager to manage the overall plan, roadmap, actions, cross-functional engagement, status reporting.

Developer Portal is a customer facing site on ServiceNow.com. To improve it's digital CSAT, a DevPoral 2.0 project has been initiated.

Scope of Work:

Program Management
Program Initiation & kick off
Creation of Program Plan & Delivery Roadmap
Facilitate Staffing of resources
Set up & run program governance to unblock the teams
Identify, track and manage risks & issue Management
Track and follow up on key actions
Drive closure on key decisions using proven frameworks
Create effective slides for governance meetings with senior leaders
Facilitate cross-team meetings (eg: UX Design, Solution & Enterprise Architecture, cross DT teams) to drive alignment & outcomes

Specific Skills :

Program Planning
Assessing cross-functional dependencies
Cross functional collaboration and influencing
Stakeholder management
Setting up governance forums like Core Leads, OpCo, Steerco
Executive status reporting
Ability to grasp company level strategies like Branding, CSAT, NPS
Advanced skills with Powerpoint (audience will be P5, P5+1)
Ability to quickly learn ServiceNow Project Management and Agile tools
Working with teams spread across multiple locations

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