Overview
On Site
$20+
Contract - W2
Skills
PC
break/fix
hardware installs
project-based work
interpersonal skills. MS Office
laptops
printers
Job Details
Role Summary:
Join a small support team handling high volumes of inbound technical requests. The position focuses primarily on hands-on break/fix/install and troubleshooting.
- Previous experience working as a field tech or PC Tech. Truly need a Field Service Tech.
- Break/fix and troubleshooting experience with PCs, laptops, printers, chrome books, etc.
- Experience documenting tickets and resolutions
- Day to Day:
- Acting as a field tech and ensuring all hardware/systems are working
- Travelling to different locations with specific hardware/systems related tasks to be completed
- Acting in a customer-service oriented manner when working with team and users
- Imaging of PCs
- Documenting tasks and projects in a ticketing system
Environment & Tools:
Windows-based ecosystem
Uses traditional Microsoft Office suite (not cloud-based)
Experience with ticketing tools (especially systems similar to Heat or Remedy) is highly valued
Support includes staff-facing tools such as educational systems and enterprise software
Job ID 50466
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