Deskside Technician II

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned

What do you need to succeed?

* 2+ years of experience providing desk side support.

* Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.

* Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).

* Ability to resolve Windows 10 and Windows11 Operating System Issues and Errors

* Basic Network troubleshooting skills and knowledge (mainly Cisco)

* Proficient in the latest Microsoft Office Applications

* Customer infrastructure support (wiring and connectivity)

* Proficient in Microsoft Active Directory

* Maintain and abide with compliance activities (these activities are driven from a central compliance group).

* Experience with Computer asset Management

* Ability to communicate technical information to non-technical audiences

* Strong sense of customer service

* Good organizational skills

* Excellent Verbal and Written Communication Skills

* Ability to sift through technical issues and know what to do next and/or when to escalate for help

* Technical degree or equivalent experience

* Ability to multi-task

* Team-oriented / team player / ability to share ideas as well as listen to ideas

* Working knowledge of Cisco devices/networking is preferred

* Some experience with support and administration of telephones (VoIP system).

* Ability to walk and bend and perform labor-related duties of connecting computer equipment

* Ability lift up to 25 lbs. when moving electronic equipment

What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;#LI-ONSITE #LI-KG1