Overview
Remote
On Site
Hybrid
USD 22.00 - 26.00 per hour
Full Time
Skills
Training
Preventive Maintenance
Performance Management
Project Management
Issue Tracking
Communication
Reporting
Technical Training
Soft Skills
Attention To Detail
Computer Hardware
ServiceNow
Knowledge Base
Physical Layer
Data Link Layer
CompTIA
Help Desk
Call Center
Technical Support
Banking
Financial Services
Job Details
Help Desk Representative I
Midtown Atlanta, GA (Hybrid - Remote with On-Site as Needed)
12 month contract, with potential for contract to hire (as early as 6 months)
Pay Range $22.00-26.00/hr.
Our client is seeking a Level 1 Help Desk Technician to join our IT support team. This entry-level role is a great opportunity for someone looking to begin or grow their career in IT. You'll be the first point of contact for users, handling service requests, troubleshooting issues, and escalating when needed. They provide a structured 3-month training runway to help you build confidence, starting with chat-based support and gradually moving into calls and ticketing. You'll be part of a collaborative team of 18+ technicians, with ongoing support from managers and trainers. This work schedule will be Monday through Friday 9am-6pm EST, and every 6th Saturday from 8am-1pm EST.
Responsibilities
Midtown Atlanta, GA (Hybrid - Remote with On-Site as Needed)
12 month contract, with potential for contract to hire (as early as 6 months)
Pay Range $22.00-26.00/hr.
Our client is seeking a Level 1 Help Desk Technician to join our IT support team. This entry-level role is a great opportunity for someone looking to begin or grow their career in IT. You'll be the first point of contact for users, handling service requests, troubleshooting issues, and escalating when needed. They provide a structured 3-month training runway to help you build confidence, starting with chat-based support and gradually moving into calls and ticketing. You'll be part of a collaborative team of 18+ technicians, with ongoing support from managers and trainers. This work schedule will be Monday through Friday 9am-6pm EST, and every 6th Saturday from 8am-1pm EST.
Responsibilities
- Serve as the first point of contact for IT support requests via phone, chat, and ticketing system.
- Troubleshoot basic hardware and software issues and escalate more complex problems to Level 2 support.
- Accurately document issues and resolutions in the ticketing system (ServiceNow).
- Use and contribute to the knowledge base for troubleshooting guidance.
- Provide clear, calm, and professional communication when working with users.
- Participate in a rotating Saturday shift (~every 6 weeks, 8 a.m.-1 p.m.).
- Occasionally report to the Midtown Atlanta office if required (e.g., connectivity issues).
- High school diploma or GED
- Some technical exposure or IT training (school, certification, work experience, or personal projects).
- Strong soft skills: calm under pressure, clear communicator, detail-oriented.
- Ability to distinguish between hardware vs. software problems.
- Familiarity with ticketing systems (ServiceNow experience is a plus).
- Understanding of or comfort with knowledge base systems.
- Interest in building a career in IT (L1 roles often progress to L2).
- CompTIA A+ Certification - provides a strong baseline for success in this role.
- Previous experience in a help desk, call center, or IT support environment.
- Banking or financial services experience (helpful but not required).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.