Overview
On Site
USD 62,000.00 - 85,000.00 per year
Full Time
Skills
Project Delivery
Process Improvement
Operational Efficiency
NATURAL
Training
Analytics
Business Intelligence
Data Visualization
Dashboard
Data Profiling
Cloud Computing
Knowledge Base
Healthcare Information Technology
Customer Satisfaction
Management
Reporting
Customer Relationship Management (CRM)
Customer Experience
Problem Solving
Conflict Resolution
Microsoft PowerPoint
Microsoft Excel
SQL
Python
Salesforce.com
Accountability
Communication
Presentations
Strategic Thinking
Attention To Detail
Research
Business Marketing
Mathematics
Marketing
Customer Support
Finance
Energy
Data Analysis
Health Care
Life Insurance
FAR
Recruiting
Military
ADA
Human Resources
Job Details
Duration: FTE
Location: PA-Audubon, Hybrid 3-4 days onsite
Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew data analysis associates bring data insights to life with predictive and descriptive analytics, create meaningful business intelligence and data visualization dashboards, and learn data profiling and cloud data practices.
Responsibilities:
Receive and process customer inquiries and/or issues and ensure timely and complete resolution of customer issues
Perform data analytics with large data sets
Track all incoming inquiries to ensure accuracy and consistency in responses
Recommend frequently asked questions to be included in a knowledge base
Primary contact for assisting with quick hit customer requests
Anticipate problems and offer recommended solutions
Communicate with member company representatives on a wide variety of issues, represent company effectively, and ensure total customer satisfaction with external customers
Manage multiple concurrent objectives, projects, groups, or activities
Work independently and use effective judgment in prioritization and time allocation
Demonstrate the ability to deal well with change
Relate well to all kinds of people; work effectively with individuals and groups at various levels in a constructive and collaborative manner; build and utilize effective working relationships in a matrix environment and across functional, departmental, and divisional reporting lines
Qualifications:
Recent college graduate with Bachelor's degree or experienced professional with High School Diploma and a minimum of five years work experience or Associates degree and a minimum of two years experience in a client management or customer experience related position
Demonstrated ability to produce high-quality work products with attention to detail
Excellent written and verbal communication and problem solving skills
Must have mastery knowledge in Excel, Word and PowerPoint:
Excel Mastery Required
SQL and Python - preferred
MS Access - Optional
Salesforce - Optional
Ability to grow with position, increasing expertise, responsibility, and accountability
Strong verbal and written communication skills
Great presentation skills
Must be a self-starter
Excellent verbal and written communication and presentation skills
Excellent Data Analytics and strategic thinking skills
Reliable transportation and ability to work on-site 3 days per week
Demonstrated ability to produce high-quality work products with attention to detail
Exceptional research skills (primary and secondary)
Possess a broad knowledge of company's mission, structure, vision, values, operating principles and procedures including knowledge of existing and planned markets, major business functions, products, and services and related strategies
Possess general knowledge of the US energy industry
Preferred Qualifications:
Bachelor's degree in business, marketing, finance, data analytics, mathematics, engineering
Background in Marketing, Data Analytics, Client Support or Finance
Interest in the Energy business
Data Analytics Certification
The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Location: PA-Audubon, Hybrid 3-4 days onsite
Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew data analysis associates bring data insights to life with predictive and descriptive analytics, create meaningful business intelligence and data visualization dashboards, and learn data profiling and cloud data practices.
Responsibilities:
Receive and process customer inquiries and/or issues and ensure timely and complete resolution of customer issues
Perform data analytics with large data sets
Track all incoming inquiries to ensure accuracy and consistency in responses
Recommend frequently asked questions to be included in a knowledge base
Primary contact for assisting with quick hit customer requests
Anticipate problems and offer recommended solutions
Communicate with member company representatives on a wide variety of issues, represent company effectively, and ensure total customer satisfaction with external customers
Manage multiple concurrent objectives, projects, groups, or activities
Work independently and use effective judgment in prioritization and time allocation
Demonstrate the ability to deal well with change
Relate well to all kinds of people; work effectively with individuals and groups at various levels in a constructive and collaborative manner; build and utilize effective working relationships in a matrix environment and across functional, departmental, and divisional reporting lines
Qualifications:
Recent college graduate with Bachelor's degree or experienced professional with High School Diploma and a minimum of five years work experience or Associates degree and a minimum of two years experience in a client management or customer experience related position
Demonstrated ability to produce high-quality work products with attention to detail
Excellent written and verbal communication and problem solving skills
Must have mastery knowledge in Excel, Word and PowerPoint:
Excel Mastery Required
SQL and Python - preferred
MS Access - Optional
Salesforce - Optional
Ability to grow with position, increasing expertise, responsibility, and accountability
Strong verbal and written communication skills
Great presentation skills
Must be a self-starter
Excellent verbal and written communication and presentation skills
Excellent Data Analytics and strategic thinking skills
Reliable transportation and ability to work on-site 3 days per week
Demonstrated ability to produce high-quality work products with attention to detail
Exceptional research skills (primary and secondary)
Possess a broad knowledge of company's mission, structure, vision, values, operating principles and procedures including knowledge of existing and planned markets, major business functions, products, and services and related strategies
Possess general knowledge of the US energy industry
Preferred Qualifications:
Bachelor's degree in business, marketing, finance, data analytics, mathematics, engineering
Background in Marketing, Data Analytics, Client Support or Finance
Interest in the Energy business
Data Analytics Certification
The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.