Location Designation: Hybrid - 3 days per week
The market for insurance and financial solutions is evolving rapidly, driven by changes in customer expectations, the economic environment, and the competitive landscape. This changing marketplace provides tailwinds that New York Life can capitalize on to drive growth and headwinds that we must actively address to enhance resiliency. As a result, the way we approach go-to-market must evolve.
We undertook a significant step in this direction by evolving to the value stream operating model last year. Our vision is to be a leading provider of human-led holistic guidance to affluent and middle markets, enabled by seamless and differentiated experiences across solutions and channels that set us apart in the financial services industry. With visibility into their full financial picture, a tailored holistic financial plan, and the agent's expertise, prospects will clearly understand the solutions needed to help them both protect and prosper. They will be able to seamlessly apply for multiple solutions to address their broad financial needs. Enabled by a comprehensive view of their finances, clients will have periodic reviews with their agents to assess progress against goals. They will have the flexibility to manage accounts and transactions quickly across our full solution suite in one place through their preferred channel. We will invest in experience enhancements across multiple constituents (e.g., clients, new agents, top advisors, field managers, service professionals). Our goal is to be easy to do business with and to leverage our collective and unified strength, enhancing our position as the preferred destination for both agents and clients.
Role Summary: The Insurance Solutions Delivery Lead is a pivotal leadership role in driving both business and technology transformation. This position will partner with business leaders across Life, Long-Term Care (LTC), Disability Insurance (DI), and Business Solutions to develop and execute a multi-year strategy that maximizes value from our technology investments. Leading analysts, architects, and engineers, the Delivery Lead will ensure the design, build, testing, and continuous improvement of solutions that meet business stakeholders' needs to achieve the vision above.
This role will collaborate with the Insurance Solutions business leadership team to prioritize initiatives, optimize delivery execution, and achieve key business outcomes. Exceptional communication skills, a deep understanding of the insurance business, strategic vision, stakeholder management, and strong analytical abilities are essential to effectively address all aspects of business opportunities.
Key Responsibilities: - Develop and maintain a delivery roadmap aligned with Insurance Solutions' strategic objectives, ensuring value-driven sequencing and execution.
- Align business goals, strategies, and capabilities across teams to drive cohesive execution and maximize business outcomes.
- Foster collaboration between business and technology teams through a consultative approach, ensuring transparent communication and a shared vision.
- Streamline delivery processes by driving automation, adopting tools, implementing agile practices, and training staff to enhance efficiency.
- Establish a structured approach to reduce technical debt through architectural roadmaps and integration of new technologies.
- Lead the resolution of cross-dependencies in complex initiatives to ensure seamless execution.
- Manage risks, blockers, and challenges proactively, ensuring timely delivery on commitments and maintaining full stakeholder transparency.
- Identify opportunities to consolidate, modernize, or transition legacy technologies to managed services while enhancing data access and simplifying applications to improve operational efficiency.
- Coach and develop team members, building a highly skilled and engaged workforce with strong business and technical acumen. This role manages approximately five direct reports and a full team size of approximately 30 FTEs and 30-50 consulting resources.
- Focus on improving the customer experience by driving productivity and enhancing connected user experiences.
Education: - Master's or bachelor's degree in business, computer science, computer engineering, electrical engineering, systems analysis, or a related field, or equivalent experience.
Experience & Required Skills: - 15+ years of experience in enterprise-level delivery of insurance solutions (Life, LTC, DI), including stakeholder management is a must.
- 5+ years of management consulting experience in the financial services industry is a plus.
- Deep knowledge of business ecosystems, including legacy platforms (Mainframe) and modern architectures (e.g., SaaS, PaaS, APIs, microservices, and predictive analytics).
- Proven experience managing multiple IT delivery workstreams and coordinating between business leads and technical teams.
- Strong background in Agile frameworks, including estimation, scheduling, financial planning, and budgeting.
- Experience with project staffing and managing internal and vendor resources.
- Demonstrated success in talent development, including hiring, coaching, mentoring, and providing active feedback.
- Strong consulting and communication skills, with a proven ability to influence and collaborate across complex organizations.
- Exceptional analytical, planning, and organizational skills.
Pay Transparency Salary Range: $250,00 - $275,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of
Job Requisition ID: 91457
About NY Life Insurance Company Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.
As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.
You are our future, and we commit to investing in you accordingly.
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