Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - 12 Year(s)
Skills
ServiceNow
Platform Engineer
ITSM
Job Details
Job Role: ServiceNow Core Platform Engineer ITSM
Location: Santa Clara, CA (Onsite) Duration: Long Term
Team: Core Platform Engineering
Role Overview:
As a member of ServiceNow s core engineering team, you ll contribute to the design, development, and optimization of the platform s foundational IT Service Management (ITSM) capabilities. You ll work on advancing ServiceNow s technology, crafting technical solutions used by top-tier customers globally, and solving deep engineering challenges.
Key Responsibilities:
Design, configure, and develop advanced ITSM workflows and core platform capabilities.
Build, maintain, and support applications and modules (Incident, Change, Problem, Request, Knowledge Management).
Develop scripts and integrations using JavaScript, REST APIs, and IntegrationHub.
Participate in platform architectural decisions, reviews, and performance tuning.
Troubleshoot, analyze, and resolve complex platform and application issues.
Engage in product lifecycle: requirements gathering, technical design, build, QA/testing, deployment, and documentation.
Support CI/CD, code reviews, and platform upgrades/patches.
Collaborate with cross-functional teams (product managers, architects, designers).
Core Skills & Qualifications:
5+ years ServiceNow platform experience (admin, developer, ITSM modules).
Strong hands-on knowledge of core ServiceNow platform and ITSM product suite.
Deep experience with ServiceNow scripting (JavaScript, GlideScript), Flow Designer, Script Includes, UI Policies, Business Rules.
Advanced proficiency in REST/SOAP integrations, JSON/XML payloads.
Experience with platform upgrades, patching, performance, and security controls.
Solid understanding of ITIL/ITSM best practices and experience applying them.
Familiarity with Agile methodologies (scrum/kanban).
Experience troubleshooting, root-cause analysis, and delivering enterprise solutions.
Excellent communication and collaboration skills.
ServiceNow Certified System Administrator (CSA) and ITSM certification preferred.
Bonus Skills:
Experience with ServiceNow Discovery, Service Mapping, Event Management.
Knowledge of CI/CD automation (Jenkins/Git/DevOps tools).
Experience building reusable components and platform features used by other ServiceNow customers.
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