Incident Management

Position: Vision Plus / Incident Management / Vision Plus Engineer

Location: Berkeley Heights, NJ & Coral Springs, FL & Alpharetta, GA (Hybrid Model)

Job Type: 12+ Months Contract

Job Description:

We are seeking a skilled Production Assurance and Development Engineer responsible for ensuring the stability and performance of our applications through effective incident management, maintenance activities, and development processes. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with cross-functional teams.

Required Skills:

• Bachelor s degree in computer science, Information Technology, or a related field.
• 5+ years of experience required.
• Experience in application support, production assurance, and development activities.
• Experience with Vision plus.
• Strong knowledge of incident management processes and tools.
• Proficiency in coding and application development practices.
• Experience with database modeling and architecture design.
• Familiarity with performance testing tools and methodologies.
• Excellent analytical, troubleshooting, and communication skills.
• Ability to work collaboratively in a team-oriented environment.

Preferred Skills but not required:

• Certifications in ITIL, Agile, or relevant methodologies.
• Experience with [specific programming languages, tools, or technologies relevant to your organization].
• Knowledge of disaster recovery and business continuity planning.
• This role is a heads-up from the managers. Can you please look locally for now.

Responsibilities:

• Perform L2 and L3 support activities, including incident management and real-time communication to resolve issues swiftly.
• Provide support for User Acceptance Testing (UAT) and oversee deployment processes.
• Conduct application maintenance tasks, including:
• Code reviews to ensure quality and adherence to standards.
• Disaster Recovery Planning and support to ensure business continuity.
• Business Continuity Planning and support, ensuring minimal disruption during unforeseen events.
• Maintain comprehensive application documentation for reference and compliance.
• Manage release activities to facilitate smooth application updates and improvements.
• Implement configuration management practices to maintain application integrity.
• Review of Business Requirements Documents (BRD) to ensure clarity and alignment with project goals.
• Conduct impact analysis and high-level estimations for new features or changes.
• Engage in architecture and database modeling to create efficient and scalable designs.
• Develop high-level and low-level designs for new application features.
• Oversee the build process, including code reviews and generating static performance reports.
• Support User Acceptance Testing, ensuring that applications meet business needs and user expectations.
• Assist in performance testing to identify and resolve bottlenecks.
• Provide implementation support and post-implementation assistance to ensure successful deployment.
• Maintain configuration management protocols to track application changes.
• Document processes, findings, and reports to maintain transparency and facilitate knowledge sharing within the team.