Overview
On Site
USD 50,000.00 - 65,000.00 per year
Full Time
Skills
Tier 1
Tier 2
Productivity
Servers
IT Infrastructure
Microsoft Outlook
Printers
Virtual Private Network
WAN
LAN
Routers
Firewall
Network
Help Desk
MSP
RMM
ConnectWise
Cloud Computing
Microsoft Windows Server
Microsoft Operating Systems
Computer Hardware
Microsoft Office
ServiceNow
Active Directory
Microsoft Windows
Technical Support
Communication
Customer Service
Warehouse
MI
Marketing Intelligence
Business Transformation
Law
Job Details
Description
Job Description
As a Help Desk Support Technician, you will be a crucial member of our support team, providing Tier 1 and Tier 2 technical support for a wide range of customers. You will assist users with software, hardware, and network issues, ensuring timely resolution to maintain productivity. Your role will involve troubleshooting issues related to Windows desktops, servers, network devices, and email platforms like Microsoft 365 and Google Workspace. You will work in a dynamic, fast-paced environment, delivering exceptional customer service and ensuring the stability and security of our clients' IT infrastructure.
Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.
Help Desk Support Technician - Responsibilities:
- Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
- Knowledge of Windows 10 - installing and troubleshooting
- Installing, configuring, and troubleshooting desktop hardware and peripherals
- Microsoft 365 Basic Administration
- Active Directory Basic Administration
Help Desk Support - Requirements:
- 2+ years' experience working for a MSP.
- Good computer skills with IT and Customer Service experience.
- Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
- Experience with the following Cloud technologies - Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online
- Experience with the following technologies - Windows, Windows Server, Office applications
Skills
Support, Windows 10, Active directory, Windows, Technical support, Troubleshooting, Hardware, Office 365, Servicenow
Top Skills Details
Support,Windows 10,Active directory,Windows,Technical support
Additional Skills & Qualifications
Extremely important that this individual has the necessary communication and customer service, in addition to the technical requirements. This role will be the face to their customers, so it is critical they can deliver the best experience possible. This role will consist of a lot of project type work and need to support various technical environments based on their customers' needs.
Pay and Benefits
The pay range for this position is $50000.00 - $65000.00/yr.
401(k) eligibility after 90 days of employment
o 100% match up to 4%
o Fully vested on day one
o Advisors who will meet with you and assist if desired
Priority Health group plan with QL covering 80% of the premium and the employee covering 20%
100% Dental coverage
3 weeks PTO to start
Up to $1,800 continuing education / certification reimbursement annually
$75 cell phone reimbursement
Annual raises
Company fleet of cars for onsite travel
Off campus happy hour every other month - spare no expense
2 annually off campus parties for employees and significant others
Ping-pong, mini hoops, and bags at the office in the warehouse
Lots of snacks and beverages stocked throughout the office
Dedicated pour-over coffee bar
Workplace Type
This is a fully onsite position in Grand Rapids,MI.
Application Deadline
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
As a Help Desk Support Technician, you will be a crucial member of our support team, providing Tier 1 and Tier 2 technical support for a wide range of customers. You will assist users with software, hardware, and network issues, ensuring timely resolution to maintain productivity. Your role will involve troubleshooting issues related to Windows desktops, servers, network devices, and email platforms like Microsoft 365 and Google Workspace. You will work in a dynamic, fast-paced environment, delivering exceptional customer service and ensuring the stability and security of our clients' IT infrastructure.
Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.
Help Desk Support Technician - Responsibilities:
- Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
- Knowledge of Windows 10 - installing and troubleshooting
- Installing, configuring, and troubleshooting desktop hardware and peripherals
- Microsoft 365 Basic Administration
- Active Directory Basic Administration
Help Desk Support - Requirements:
- 2+ years' experience working for a MSP.
- Good computer skills with IT and Customer Service experience.
- Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
- Experience with the following Cloud technologies - Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online
- Experience with the following technologies - Windows, Windows Server, Office applications
Skills
Support, Windows 10, Active directory, Windows, Technical support, Troubleshooting, Hardware, Office 365, Servicenow
Top Skills Details
Support,Windows 10,Active directory,Windows,Technical support
Additional Skills & Qualifications
Extremely important that this individual has the necessary communication and customer service, in addition to the technical requirements. This role will be the face to their customers, so it is critical they can deliver the best experience possible. This role will consist of a lot of project type work and need to support various technical environments based on their customers' needs.
Pay and Benefits
The pay range for this position is $50000.00 - $65000.00/yr.
401(k) eligibility after 90 days of employment
o 100% match up to 4%
o Fully vested on day one
o Advisors who will meet with you and assist if desired
Priority Health group plan with QL covering 80% of the premium and the employee covering 20%
100% Dental coverage
3 weeks PTO to start
Up to $1,800 continuing education / certification reimbursement annually
$75 cell phone reimbursement
Annual raises
Company fleet of cars for onsite travel
Off campus happy hour every other month - spare no expense
2 annually off campus parties for employees and significant others
Ping-pong, mini hoops, and bags at the office in the warehouse
Lots of snacks and beverages stocked throughout the office
Dedicated pour-over coffee bar
Workplace Type
This is a fully onsite position in Grand Rapids,MI.
Application Deadline
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.