IT Support Specialist - Deskside & End-User Computing (EUC)

Description

We are seeking a proactive and technically skilled IT Support Specialist to provide both deskside support and End-User Computing (EUC) services to our corporate users. This role is responsible for managing the full lifecycle of endpoint devices, supporting user account management, and ensuring a seamless technology experience for employees across the organization.

Key Responsibilities:

• Configure and deploy endpoints for new hires, ensuring all enterprise applications are installed via Microsoft Endpoint Configuration Manager (MECM).
• Provide deskside support for hardware and software issues, including Windows 10/11 and Microsoft 365.
• Participate in the administration of Microsoft Teams and other collaboration tools.
• Assist employees with Microsoft EntraID Multi-Factor Authentication (MFA) enrollment and provide ongoing support.
• Provision and deprovision user accounts in Active Directory and EntraID.
• Troubleshoot returned endpoints to determine if they require warranty repair or should be recycled.
• Manage incoming deliveries of IT assets and prepare for deployment or reuse.
• Set up new workspaces, including mounting dual monitors and managing cable routing.
• Support mobile device management (iPhones, iPads, Windows devices) using Microsoft Intune.
• Handle escalated technical support cases from the help desk, ensuring timely resolution and adherence to SLAs.
• Provide expert 2nd level support for corporate employees, including C-Suite executives.

Interested candidates should contact Sally Lander at sally.lander@roberthalf.(com) or .

Requirements

• 3+ years of recent experience in as an EUC/Desktop Support Analyst
• Proficiency withWindows 11,Microsoft Office Suite/Office 365.
• Experience withMicrosoft Entra IDMFA administration or enrollment.
• Strong knowledge of AD and Entra ID user and computer account management.
• Experience withMECMfor imaging and software deployment.
• Solid troubleshooting skills from a client perspective, including endpoint and peripheral issues.
• Experience supporting mobile and remote users in a hybrid work environment.
• Experience withMicrosoft Teamsadministration.
• Experience withMicrosoft Intunefor managing Windows and iOS devices is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.