Service Desk Technician - Need Locals ( Remote + Onsite ) ---- Hybrid role

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
10% Travel

Skills

Microsoft Windows
Technical support
Upgrades
Desktop support
helpdesk
Technical training
Adaptability
Communication skills
Customer service
Microsoft Office
Microsoft Windows 7
Operating systems
ITIL
ServiceNow
customer support
technical issues
troubleshooting
problem resolution
problem solving
problem solving skills
written communication

Job Details

THIS IS A DIRECT BANKING CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Shaily Sharma -- || 908-CALL-487-NOW-4334

 

 

Service Desk / HelpDesk Technician

Duration: Long Term Ongoing Project with NO end Date

Direct Client

Remote & Onsite ( Hybrid Role ) --- Vienna, VA

The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. Our mission is to extend superior member-centric service commitment to employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve members around the globe.

 

 

Qualifications

Knowledge and understanding of the information technology field

Basic skill troubleshooting and resolving technical problems

Exposure to enterprise systems and IT terminology

Exposure to solving routine or standard administrative, operational, or system problems and issues

Effective verbal and written communication skills

Ability to leverage finesse/soft skills when interacting with end users

Basic organizational, planning, and time management skills

Ability to handle multiple tasks simultaneously with a high degree of accuracy

Ability to work independently and in a team environment

3+ years of Tier 1 support and capabilities or similar

Desired Call Center or front-line customer support experience

Desired - Knowledge of ITIL (Information Technology Infrastructure Library)

Desired - Previous customer service in a fast-paced environment

Desired - Familiar with ticketing software (ServiceNow) would be a plus

 

 

Thanks,

Shaily Sharma

Zillion Technologies Inc.

Asst. Director Talent Acquisition

Reach Shaily Sharma -- || 908-CALL-487-NOW-4334