Overview
Skills
Job Details
THIS IS A DIRECT BANKING CLIENT REQUIREMENT !
Those authorized to work without sponsorship are encouraged to apply please.
Reach Shaily Sharma -- || 908-CALL-487-NOW-4334
Service Desk / HelpDesk Technician
Duration: Long Term Ongoing Project with NO end Date
Direct Client
Remote & Onsite ( Hybrid Role ) --- Vienna, VA
The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. Our mission is to extend superior member-centric service commitment to employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve members around the globe.
Qualifications
Knowledge and understanding of the information technology field
Basic skill troubleshooting and resolving technical problems
Exposure to enterprise systems and IT terminology
Exposure to solving routine or standard administrative, operational, or system problems and issues
Effective verbal and written communication skills
Ability to leverage finesse/soft skills when interacting with end users
Basic organizational, planning, and time management skills
Ability to handle multiple tasks simultaneously with a high degree of accuracy
Ability to work independently and in a team environment
3+ years of Tier 1 support and capabilities or similar
Desired Call Center or front-line customer support experience
Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
Desired - Previous customer service in a fast-paced environment
Desired - Familiar with ticketing software (ServiceNow) would be a plus
Thanks,
Shaily Sharma
Zillion Technologies Inc.
Asst. Director Talent Acquisition
Reach Shaily Sharma -- || 908-CALL-487-NOW-4334