Help Desk Analyst

Position Description:

Client: Public Sector

Job Title: Help Desk Analyst
Location: Denver, CO

Duration: 6+ Months

Note:

It s 100% Remote role, but the client is looking for a candidate who is local to Colorado.

QUALIFICATIONS:

• Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service.

Duties and Responsibilities:

• As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems.
• The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state.
• Specific Services Required Desktop Services: Considerable imaging and deployment experience required.
• Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must.
• Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools;
• uses diagnostic tools to identify hardware and/or software problems and initiates repair;
• rebuilds PCs and reconfigures user specific settings;
• installs new software releases of simple to moderate complexity;
• coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software;
• assists in implementation of network and/or system hardware and software upgrades and/or enhancements;
• configures and installs terminal emulation software for host connection; performs related duties as required.