Overview
Skills
Job Details
- Joining Network Operations Team
- Someone who is a Network Engineer with PM background versus hands on engineering would work better
- Two main initiatives: Tooling and Disaster Recovery
o Tooling:
Heavy tooling role versus hands on work
Need experience with monitoring tools
Will need to enhance existing tools and help with new tooling
Going to be using Thousand Eyes Endpoint Agent (this technology or other competitors would be required)
o Disaster Recovery preparedness:
Optimization of current environment
Ensure redundancy is handled
Ensure policies and procedures are sent to the proper parties
SolarWinds technology
This position will be responsible for providing technical engineering assistance for Office 365 Pro Plus, Exchange Online, Skype for Business, on-prem and online E3 and E5 implementations, Email security, Collaboration tools such as Microsoft Teams, Yammer, WebEx, Cisco telepresence and for unified communication services.
Responsibilities
* Build a learning plan, with goals and objectives on identifying areas to focus on, recommendations to research and present, and identify key partner relationships with IT
* Architected Microsoft Teams, SharePoint Online, OneDrive, Delve, and other M365/O365 service.
* Design Microsoft Teams for 3rd party application integration along with automation processes
* Implementation of Office 365 and the suite of products, Exchange Online, OneDrive, Teams, Yammer, Streams, SharePoint
* Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
* Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
* Identifies and recommends process improvements that improve quality across the team, department and/or business unit for his/her assigned area(s) of responsibility.
* Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution. Ability to multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
* Champion the adoption of Office 365 services as appropriate for our business (Exchange, SharePoint, Dynamics CRM, Teams).
* Assist with the creation of policies around the proper use of Office 365 services and support.
* Lead and complete deployment of return to office monitoring improvements
* Document and train staff on new monitoring improvements, including alert policy training, modification
Experience
* 5 - 7+ Years experience in IT infrastructure administration that directly aligns with the specific responsibilities for this position (Required)
* Experience with cloud hosting solutions such as Microsoft Azure and Office 365 Administration and supporting technologies
* Understanding and experiencing with MS Teams direct Routing and Client setup.
* Experience embracing Agile principles, IT Infrastructure design, implementation, and support.
* Experience with automation tools such as Puppet, Chef, and Ansible; demonstrated ability to design and document complex workflows, automate processes, configurations using Puppet, Chef, or Ansible.
* Experience with electronic messaging and its security (Symantec Enterprise Vault, Data Discovery processes, Zix, ProofPoint, OpenText RightFax).
* Advanced knowledge and experience administering Active Directory, including Group Policy management; user/machine security
* Define problems, collect data, establish facts and draw valid conclusions
* Evaluate trends in data or information
* Ability to work with others in a team environment
* Demonstrates strong interpersonal skills with a collaborative style
* Experience with some or all the following technologies: MS Office Suite, Office 365, Microsoft Intune, Active Directory User and Computer Management
* Knowledge of IT security and ability to remediate security vulnerabilities (DLP, encryptions, SSL, TLS)
* Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines