Must have 1+ years of IT Support experience.
Overview:
We’re looking for an IT Support Technician to provide desk-side and remote support for about 900 users. This role handles daily tickets, troubleshooting, and setups while maintaining excellent customer service.
Key Responsibilities:
Support end users v
Troubleshoot hardware/software issues on Dell desktops and iOS devices
Set up new systems and install software
Manage accounts in O365 and Active Directory
Provide printer and telecom support
Resolve email and iPhone issues
Skills & Experience:
Strong knowledge of O365, Active Directory, and Windows
Experience with Dell hardware, iOS, and general break/fix support
Familiar with ticketing systems
Excellent customer service and communication skills
1–3 years of IT support experience preferred
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.