Helpdesk Analyst

  • Indianapolis, IN
  • Posted 4 days ago | Updated 4 days ago

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Helpdesk Analyst
immunization
data quality
matching
ticketing systems
ServiceNow
HL7
HIPAA
state
local public health
Information Systems
Information Technology
Issue Tracking
Messaging
Microsoft IIS
Microsoft Office
Problem Solving
Public Health
Records Management
Testing
Health Care
Health Informatics
Healthcare Information Technology
Help Desk
Privacy
Training
Customer Service
Customer Support
Data Deduplication
Data Entry
Data Integrity
Algorithms
Analytical Skill
Collaboration
Communication
Conflict Resolution

Job Details

Job ID: IN-785852

Hybrid/Local Helpdesk Analyst with immunization, data quality/matching, ticketing systems, ServiceNow, HL7, HIPAA, state/local public health experience

Location: Indianapolis, IN (Indiana Department of Health Finance)
Duration: 12 Months

Skills:
Associate s or Bachelor s degree in Health Informatics, Information Technology, Public Health, or a related field Required
Experience in a helpdesk, data quality, or healthcare IT support role Required 4.5 Years
Experience with deduplication tools, data matching, or record linkage techniques Required 4.5 Years
Familiarity with immunization information systems Required
Strong analytical and problem-solving skills Required
Excellent communication and customer service abilities Required
Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite Desired
Knowledge of HL7 messaging and public health data standards Desired
Experience working with state or local public health departments Desired
Understanding of HIPAA and data privacy regulations Desired

Description:
Immunization Helpdesk Analyst
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:
Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and bad merges in the immunization registry.
Use data tools and matching algorithms to identify and correct data integrity issues.
Escalate complex data issues to technical teams or data stewards as needed.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Collaborate with IT and data quality teams to improve deduplication processes and system performance.
Collaborate with internal and external teams and assist on improving Data Quality metrics.
Assist in testing system updates and enhancements.
Generate reports on data quality trends and help develop training materials.

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