Overview
Hybrid2-3 days on site as needed
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
UKG
Workday
Configuration
Application Support
SAP
Payroll
Integration
Job Details
We have a client in Grand Rapids, MI searching for a very important person, someone with an application focus. This will be a role we like to refer to as a Configuration Analyst, that is, someone who really understands the configuration and setup of the technology being used but also understands the business processes tied to the technology. In this case, the role will be focused on the time in attendance tools, the payroll system it s tied to, and associated 3rd party products tied into these tools. This can be a 12 month contract or permanent. It will require a couple days in office per week.
Typical responsibilities will include supporting the primary UKG Workforce platform and associated products like time clocks which would be located at facilities worldwide. They are continuing their migration to Workday for HR and Payroll, and they are a heavy SAP HANA shop. So, someone who not only knows UKG but also has worked in an environment where it s been tied to Workday or similar HR/Payroll systems is critical.
Responsibilities
- Optimize, maintain and develop and functionality specifically for applications- such as Workforce Management including related integrations including but not limited to Workday and SAP- in alignment with IT data standards and governance.
- Responsible ticket management, Quarterly reporting, SLA definition/performance, Tier 1 support training and escalation to resolution. As the expert in these applications you are tier 2 and the expert in the application to resolve any issues tier 1 support cannot.
- Responsible for E2E solution delivery- including design, documentation, development and implementation plan of solutions which may include technical support resources, or other third-party applications as required - in accordance with an agreed functional design from the user communities.
- Create and manage this system ecosystem documentation, technical specifications and communicate with cross functional develop teams to optimize design/development resources.
- Contribute as required- to our IT Global program relative to HR systems/applications for the US region as it pertains to change control, integrations, and data management.
- Support audit events/requirements as needed related to your applications and data management therein as required.
- Manage, coordinate, and support maintenance and upgrade events as required for HR applications across all environments - including back up as required.
- Responsible to manage to budget for all supplier licensing, professional services and support.
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