Overview
On Site
$60,000 - $70,000
Full Time
Skills
Technical Support
desktop support
Microsoft Azure
Mobile Device Management
Microsoft Windows
CompTIA
Microsoft Windows Server
Microsoft Certified Professional
Job Details
Required:
- 5+ years of experience in desktop or technical support roles.
- Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and Office Suite.
- Familiarity with Active Directory and basic network troubleshooting.
- Experience working with MSP vendors
- Wifi/printers/access control experience
- Excellent verbal and written communication skills.
- Proven ability to deliver high-quality customer service and technical support.
Certifications (Required or Preferred):
- CompTIA A+ (Required or equivalent experience)
- Microsoft Certified: Modern Desktop Administrator Associate (Preferred)
- CompTIA Network+, MCSA, or other relevant Microsoft certifications (a plus)
Preferred:
- Experience supporting Windows Server (Azure) environments, including user permissions, basic services, and patching.
- Familiarity with ITSM tools such as ServiceNow, Zendesk, or Jira.
- Experience with mobile device management (MDM) solutions such as Microsoft Intune.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.