Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Agile
Analytical Skill
Auditing
Benchmarking
Business Process
Change Management
Cisco Certifications
Collaboration
Job Details
We are looking for Business Process Specialist for our client in Fairfield, CA
Job Title: Business Process Specialist
Job Type: Contract
Job Description:
Pay Range: $50.97hr - $53.97hr
- The Business Process Specialist will support network operations, incident management, and business process optimization initiatives.
- This role focuses on data analysis, process improvement, standards management, and cross-functional collaboration to improve operational efficiency and service delivery.
- Perform data analysis to support network operations and incident management.
- Apply run-book procedures and technical skills to resolve incidents, escalating issues as required.
- Manage incident, problem, and change management processes, including ticketing, notifications, and technical bridge coordination.
- Conduct data trending and root cause analysis for network and application issues.
- Implement and support upgrades, maintenance, and continuous improvement initiatives.
- Document problems, solutions, and process improvements for future reference.
- Analyze, design, and optimize business processes to identify gaps and improvement opportunities.
- Develop, implement, and maintain enterprise standards, policies, and procedures.
- Facilitate cross-functional teams and lead process improvement initiatives.
- Develop and track metrics to measure process performance and improvement.
- Provide consultation and training on process improvement methodologies such as Lean Six Sigma and ITIL.
- Conduct benchmarking, cost-benefit analysis, and best practice research.
- Act as the primary liaison between stakeholders, technical teams, and end-users.
- Lead projects of varying complexity while ensuring alignment with business and technical requirements.
- Provide product feedback and customer insights to support continuous improvement.
- Build and maintain strong stakeholder relationships and act as a customer proxy.
- Mentor and coach team members to promote engagement, learning, and innovation.
- Participate in audits, compliance activities, remediation efforts, and special projects.
- Communicate effectively with all levels of the organization, including senior leadership.
- Minimum of 2+ years of relevant experience in IT network operations, business process improvement, or product ownership.
- Experience working in Agile environments, ticket management systems, and enterprise-scale projects is preferred.
- Strong knowledge of network protocols, software applications, and operating systems.
- Proficiency in process improvement methodologies including Lean, Six Sigma, and ITIL.
- Strong analytical skills with the ability to perform root cause analysis and develop effective solutions.
- Excellent communication, organizational, and leadership skills.
- Ability to build partnerships, influence change, and deliver effective multi-mode communications.
- Competency in project and program management and technical documentation.
- Ability to work independently or collaboratively while managing multiple priorities.
- Advanced proficiency in Microsoft Excel and Word.
- High School Diploma or GED or equivalent experience required.
- Bachelor s degree in Information Technology, Business, Engineering, or a related field preferred.
- Master s degree preferred for advanced roles.
- Agile certification preferred.
- Lean Six Sigma Green Belt or higher preferred.
- ITIL certification preferred.
- CCNA or other relevant networking certifications preferred.
- Project Management Institute certification or CompTIA A+ preferred.
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