RMS Learning Facilitator

Location : Remote

Rate: $55/hr on W2

JOB DESCRIPTION:

POSITION RESPONSIBILITIES:

The Learning Facilitators provide a critical role of supporting our hotels globally in the use of Client new revenue management system, IDeaS and SynXis. This position will be responsible for generating support documentation, learning content creation, course execution and facilitation, and upholding Client standard procedures and guidelines.



This position will collaborate and directly support the Global Revenue Management Training and Operations team. Preferred experience for this position includes IDeaS G3, Optix and RevPlan, SynXis CRS Opera Cloud PMS. Fluent in another language outside of English. This position will be working contracted number of hours but must be flexible to support hotels in Asia and SWA time zones.



To be successful in this role, knowledge of IDeaS G3 and SynXis and flexible working hours is key. Superior oral and written communication skills are a plus. Previous IDeaS and SynXis system implementation and hotel RM experience preferred.



EXPERIENCE AND QUALIFICATIONS:

IDeaS G3, Optix and RevPlan user and facilitation experience

SynXis user experience

Facilitation, communication, documentation skills

Creating and delivering training material

Coordination of implementation check lists

Coordinating registration, follow-up communications, tracking and managing learning completion

Able and willing to work in various time zones with specific emphasis to Asia and SWA

Skilled in Microsoft Office suite of applications including Excel, Word, Access, PowerPoint, etc.

Requires understanding of revenue management systems and implementation of processes

Can operate in a fast-paced, complex system/corporate environment

Adapt and change with evolving learning needs

Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the remainder of the workday.

Travel may be required but no more than 20% of the time based on needs.

Requires grasping, writing, standing, sitting, walking, listening, and hearing ability and visual acuity.

Requires manual dexterity to use and operate all necessary equipment

Must have finger dexterity to be able to operate office equipment such as computers, printers, telephones, and other office equipment as needed

Ability to develop and deliver training materials

Ability to develop and deliver implementation processes and checklists

Ability to develop and deliver effective presentations

Ability to manage group and interpersonal conflict situations effectively

Ability to travel by air and car

Minimum of 2 years of experience in coordinator level position in hotel industry revenue management and/or revenue management systems discipline

Minimum of 2 years involved in a dynamic team environment

Minimum of 3 years' experience in Microsoft Office suite of applications and related data management systems

Demonstrates a commitment to Client core values



EDUCATION:

Bachelor's Degree preferred, but not required. Degree in Hotel Management or related field preferred