Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 6+ mo(s)
Skills
DESKTOP SUPPORT ANALYST
IT SUPPORT ANALYST
TECHNICAL SUPPORT ANALYST
SERVICE DESK ANALYST
HELPDESK ANALYST
END USER SUPPORT
FIELD SUPPORT ANALYST
DESKTOP SUPPORT
LAPTOP SUPPORT
HARDWARE TROUBLESHOOTING
SOFTWARE INSTALLATION
OPERATING SYSTEM SUPPORT
WINDOWS 10
WINDOWS 11
MICROSOFT OFFICE
PERIPHERAL SUPPORT
Job Details
Job Title: Desktop Support Analyst
Duration: 6 Months
Location: Lutz, FL
Shift: Standard Business Hours
Position Concept
This position will be responsible for end user computers and peripherals installation, troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts, service desk analysts, asset management team and other IT support personnel.
Primary Duties and Responsibilities
* Provides on-site, remote, and phone support for business partners (IT customers)
* Installs, troubleshoots, configures, and upgrades hardware, operating system software and application software
* Provide a solution to technology related problems, issues, and questions, or escalate them to the appropriate support areas
* Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
* Creates support documentation for staff on how to properly use, fix, and remedy software or devices
* Communicates and conducts self as a professional customer service representative
* Organize, maintain, and track equipment and parts for equipment repair and replacement
Knowledge/Skills/Abilities
Required:
* Strong focus on customer service
* Excellent verbal and written communication skills and organizational skills
* Excellent problem-solving techniques and listening skills
* Maintain focus in an environment with frequent interruptions
* General knowledge of Microsoft Office applications and Windows operating systems
* Ability to analyze and repair hardware related issues on desktop and laptop computers
* Ability to lift and carry 25 pounds safely
Experience:
Required: 3 years of customer service experience, 3 years of related IT equipment support experience
Preferred: 6 years of customer service experience, 6 years of related IT equipment support experience
Education
Required: High School Diploma or equivalent
Preferred: Associate s or Bachelor s degree in a computer-related field or business administration with concentration in computer science
Licenses/Certifications:
Required: Valid Driver s License
Preferred: ITIL certification. Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training, or equivalent experience
Duration: 6 Months
Location: Lutz, FL
Shift: Standard Business Hours
Position Concept
This position will be responsible for end user computers and peripherals installation, troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts, service desk analysts, asset management team and other IT support personnel.
Primary Duties and Responsibilities
* Provides on-site, remote, and phone support for business partners (IT customers)
* Installs, troubleshoots, configures, and upgrades hardware, operating system software and application software
* Provide a solution to technology related problems, issues, and questions, or escalate them to the appropriate support areas
* Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
* Creates support documentation for staff on how to properly use, fix, and remedy software or devices
* Communicates and conducts self as a professional customer service representative
* Organize, maintain, and track equipment and parts for equipment repair and replacement
Knowledge/Skills/Abilities
Required:
* Strong focus on customer service
* Excellent verbal and written communication skills and organizational skills
* Excellent problem-solving techniques and listening skills
* Maintain focus in an environment with frequent interruptions
* General knowledge of Microsoft Office applications and Windows operating systems
* Ability to analyze and repair hardware related issues on desktop and laptop computers
* Ability to lift and carry 25 pounds safely
Experience:
Required: 3 years of customer service experience, 3 years of related IT equipment support experience
Preferred: 6 years of customer service experience, 6 years of related IT equipment support experience
Education
Required: High School Diploma or equivalent
Preferred: Associate s or Bachelor s degree in a computer-related field or business administration with concentration in computer science
Licenses/Certifications:
Required: Valid Driver s License
Preferred: ITIL certification. Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training, or equivalent experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.