Overview
Remote
Depends on Experience
Full Time
Skills
CloudWatch
DataDog
Splunk
IVR
OnBAse
ITSM
ServiceNow
Job Details
Systems Engineering Services is seeking a Certified Problem Manager based out of the Denver, CO.
Top 5 Technical Skills:
- Experience with monitoring and observability tools (DataDog, CloudWatch, AppDynamics, Splunk) to analyze performance trends and identify recurring issues.
- Familiarity with automation and workflow design within ServiceNow or equivalent ITSM platforms.
- Exposure to security, compliance, and audit requirements related to incident and problem data.
- Knowledge of Clients core applications (PSC, Participant Web, CSAS, IVR, and OnBase) is a plus.
- Background in vendor management and coordinating external RCAs with third-party providers (e.g., AWS, Experian)
Top 3 Soft Skills:
- Excellent communication, negotiation, and stakeholder management skills.
- Analytical mindset with the ability to assess risk and make data-driven decisions.
- Strong organizational and documentation skills.
Jake Lutman
Technical Recruiter
Systems Engineering Services
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