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Job Details
Job#: 2087675
Job Description:
Job#: 2087675
Job Description:
***If interested in the opportunity below please email a copy of your resume to ***
Position: Dynamics 365 Field Service Engineer
Location: Fully Remote
Duration: Contract-to-Hire
**We can only work with candidates who can work directly on our W2**
Position Summary
We are seeking a skilled and customer-focused Dynamics 365 Field Service Support Engineer to join our technical support team. In this role, you will be responsible for providing advanced support for Microsoft Dynamics 365 Field Service applications, troubleshooting issues, guiding users, and ensuring system reliability. You will collaborate with internal teams and clients to ensure optimal system usage and provide best-in-class service to enhance field operations.
Key Accountabilities:
Required Qualifications:
Preferred Qualifications:
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Job#: 2087675
Job Description:
***If interested in the opportunity below please email a copy of your resume to ***
Position: Dynamics 365 Field Service Engineer
Location: Fully Remote
Duration: Contract-to-Hire
**We can only work with candidates who can work directly on our W2**
Position Summary
We are seeking a skilled and customer-focused Dynamics 365 Field Service Support Engineer to join our technical support team. In this role, you will be responsible for providing advanced support for Microsoft Dynamics 365 Field Service applications, troubleshooting issues, guiding users, and ensuring system reliability. You will collaborate with internal teams and clients to ensure optimal system usage and provide best-in-class service to enhance field operations.
Key Accountabilities:
- Provide tier 2/3 technical support for Dynamics 365 Field Service issues, including incident resolution, system configuration, and performance troubleshooting.
- Analyze, troubleshoot, and resolve software issues related to Dynamics 365 Field Service, Power Platform components (PowerApps, Power Automate), and associated Azure services.
- Assist with system upgrades, patches, testing, and deployments, ensuring smooth, reliable delivery with minimal business disruption.
- Work closely with field technicians, service managers, and business stakeholders to understand support needs and deliver solutions in a timely manner.
- Maintain system uptime, monitor performance, and recommend enhancements for process optimization.
- Escalate complex issues to Microsoft or development teams as needed and follow through to resolution.
- Assist in system upgrades, patches, testing, and deployments.
- Document technical solutions, knowledge articles, and troubleshooting procedures.
- Support integration with third-party systems and tools used alongside Dynamics 365 Field Service (e.g., IoT sensors, mobile apps, scheduling tools).
- Conduct user training and provide guidance on new features or best practices.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 2-5 years of experience supporting Dynamics 365 Field Service or Microsoft Business Applications.
- Strong understanding of Dynamics 365 Field Service capabilities, including work orders, resource scheduling, service tasks, mobile solutions, and inventory management.
- Hands-on experience with Power Platform (PowerApps, Power Automate).
- Proficiency in troubleshooting and diagnosing issues related to Dynamics 365 customizations, plugins, workflows, and integrations.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- Microsoft certifications (e.g., MB-240: Microsoft Dynamics 365 Field Service Functional Consultant).
- Experience with Microsoft Azure services, including Logic Apps and Azure DevOps.
- Familiarity with Microsoft Dataverse, APIs, and custom connectors.
- Experience working in a customer-facing or consulting environment.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.