Overview
On Site
Contract - W2
Skills
IT Operations
Reporting
Leadership
Workflow
Business Acumen
Collaboration
Management
Supervision
Computer Science
Microsoft Azure
Amazon Web Services
Google Cloud Platform
Google Cloud
SQL
Root Cause Analysis
Issue Resolution
Database
Cloud Computing
Java
Scripting
Job Details
POSITION OVERVIEW:
We are seeking a Cloud Support Analyst (Level II) to join a growing technology operations team. Reporting into a senior leadership role within the cloud support function, this individual will work directly with internal users and stakeholders to resolve issues related to enterprise systems and data. The role also involves identifying opportunities to enhance system functionality and streamline operational processes. This position requires regular engagement with third-party vendors on implementations, enhancements, and complex troubleshooting initiatives.
KEY RESPONSIBILITIES:
QUALIFICATIONS:
We are seeking a Cloud Support Analyst (Level II) to join a growing technology operations team. Reporting into a senior leadership role within the cloud support function, this individual will work directly with internal users and stakeholders to resolve issues related to enterprise systems and data. The role also involves identifying opportunities to enhance system functionality and streamline operational processes. This position requires regular engagement with third-party vendors on implementations, enhancements, and complex troubleshooting initiatives.
KEY RESPONSIBILITIES:
- Apply process and workflow methodologies to enhance support outcomes
- Demonstrate strong business acumen and understanding of organizational systems
- Collaborate effectively within both immediate and cross-functional teams
- Manage assigned tasks and engagements with minimal supervision
- Build credibility quickly through professional presence and subject-matter expertise
- Operate effectively in an office-based setting
- Navigate high-demand environments with fast turnarounds
- Provide occasional support across global time zones
QUALIFICATIONS:
- Post-secondary education in IT, computer science, or a related field
- Proven experience supporting enterprise-grade cloud platforms (e.g., Azure, AWS, Google Cloud Platform)
- Strong SQL skills used in root cause analysis and issue resolution
- Experience working with databases and scripting for support-related automation
- Certifications in one or more cloud technologies
- Familiarity with at least one programming language (e.g., Java)
- Exposure to automation tools or scripting repeatable support tasks
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.