ServiceNow Architect

Job Title: ServiceNow Architect

Role Overview

As a ServiceNow Architect, you will be responsible for designing, leading, and overseeing the implementation of complex ServiceNow solutions across multiple modules and platforms. You will apply deep expertise in ServiceNow architecture and best practices to deliver scalable, secure, and high-performing solutions that align with business objectives and drive operational efficiency.

Key Responsibilities

Solution Architecture & Design

Lead the end-to-end design and implementation of ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, CMDB, and related modules.

Define architectural standards and solution designs that align with ServiceNow best practices and business requirements.

Ensure adherence to the Common Services Data Model (CSDM) to maintain platform consistency and scalability.

Strategic Planning & Stakeholder Collaboration

Partner with business stakeholders, project managers, and technical teams to establish the ServiceNow architectural vision and roadmap.

Act as a trusted advisor, providing recommendations on platform capabilities, process automation, and solution design.

Configuration, Customization & Integration

Oversee configuration and customization of ServiceNow applications while ensuring platform integrity and long-term scalability.

Architect and implement integrations using REST, SOAP, OAuth2, JWT, and MID Server, enabling seamless connectivity with systems such as AWS, Azure, Salesforce, SAP, LDAP, and Active Directory.

Provide hands-on guidance in ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes).

Platform Governance & Optimization

Establish governance frameworks covering update sets, deployments, version control, and security compliance.

Optimize ServiceNow environments for performance, usability, scalability, and cost efficiency.

Ensure proper CMDB design, maintenance, and data quality.

Leadership & Mentorship

Provide technical leadership and mentorship to development and implementation teams.

Enforce coding standards, best practices, and quality assurance across ServiceNow deliverables.

Upgrades, Enhancements & Documentation

Lead platform upgrades, patching, and feature enhancements aligned with ServiceNow release cycles.

Produce comprehensive documentation including architecture diagrams, workflows, and implementation guides.

Required Qualifications

Experience

5+ years of hands-on ServiceNow implementation experience, including 3+ years in a lead or architect role.

Proven experience delivering large-scale ServiceNow implementations.

Technical Expertise

Strong expertise in ServiceNow architecture, configuration, and design across ITSM, ITOM, ITBM, HRSD, CMDB.

Deep knowledge of ServiceNow platform capabilities, best practices, and governance models.

Extensive experience with ServiceNow integrations, scripting, and automation.

Advanced understanding of update sets, deployments, version control, and platform governance.

Familiarity with Flow Designer, Virtual Agent, and Predictive Intelligence.

Certifications

ServiceNow Certified System Administrator (CSA) – Required

ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA) – Preferred

ITIL & Methodologies

Strong practical knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management.

Experience working in Agile environments and managing complex implementations.

Leadership & Communication

Demonstrated leadership experience guiding cross-functional teams.

Excellent verbal and written communication skills, with the ability to engage stakeholders at all levels.

Preferred Qualifications

Experience with ServiceNow ITOM modules (Discovery, Event Management, Orchestration).

Familiarity with cloud platforms such as AWS and Azure.

Experience with DevOps and CI/CD pipelines for ServiceNow deployments.

Knowledge of automation frameworks and tools to improve operational efficiency.

Hiring Manager Notes

Location Preference: Candidates based in AZ, CA, or nearby states preferred for time-zone alignment.

Work Model: Remote-first role with occasional, optional, reimbursed travel.

Engagement Model: Contract-to-hire (minimum 6 months), with potential for early conversion based on performance.