IPT Voice Engineer - W2

  • Plano, TX
  • Posted 9 hours ago | Updated 9 hours ago

Overview

On Site
Depends on Experience
Contract - W2

Skills

IPT
Mobile
PC
Logistics
Voice
LAN
WAN
Networking
Support

Job Details

Job Title: IPT Engineer
Location: Plano, TX
Duration: 1 Year of Contract

Experience, Knowledge and/or Skills:
(Examples: # of years of individual experience, experience with tools, technology, customers)
IPT support
On-site user support
Monthly voice service utilization report
Voice inventory

Non-Corp Internet
ISP/Service management
Coordinate onboarding new circuit from order to install
Coordinate terminating existing circuit
Service ticket open/follow up with ISP
Service usage audit
Service report (usage and RFO)

Network Operation
Collaborate with local network engineering team to provide ongoing support, troubleshooting, testing and maintenance of WAN/LAN
Collaborate with local/remote network engineering team to support network project

Mobile Service
Asset retrieval
General Terminated users asset management & logistics Mobile & PC assets
General active users asset upgrade & repair asset management & logistics Mobile
Utilize Asset Management Database System and Update Device Return Status
Send a FOTA push message to the terminated and active users for asset retrieval
Generate weekly/monthly/quarterly asset retrieval status
Generate and distribute corporate communication
Support general users and HRs regarding asset retrieval request status
Communicate with Mobile & IT+ Tier1 and Tier2 teams for users asset return status update
Generating service report
Perform quarterly asset audits and provide result analysis

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