ServiceNow FSM (CIS-FSM)

The Sr. ServiceNow Developer should have hands on experience configuring and developing on FSM (Field Service Management) and EAM (Enterprise Asset Management) modules in ServiceNow including but not limited to PM workorders, work order workflows, scheduling & dispatch workflows and asset lifecycle management. Preferably Certified Implementation Specialist FSM (CIS-FSM).

What you will do

• Configuration/Customization of the ServiceNow system, including creating workflows
• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Uses scripting tools and ServiceNow functionality create script to automate rote tasks being done in ServiceNow
• Performs integrations and process automation using ServiceNow Orchestration
• Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.
• Load, manipulate and maintain data between ServiceNow and other systems
• Work with IT managers to generate views and reports as needed
• Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Thorough understanding of ITIL/ITSM processes
• Performs system and integration testing with sample and live data
• Monitor health, usage and overall compliance of the application

Education Qualifications

• BA/BS Degree in Computer Science, Information Technology, Information Systems, Electronics Technology, IT Management or a directly related field from an accredited college or university.

Experience Qualifications

• Must have three (3) years of experience as a ServiceNow Developer

Required Knowledge, Skills and Abilities

• Knowledge of Active Directory / LDAP
• Knowledge of disciplined software release build/deploy processes
• Knowledge of integrating with internal and external applications and systems
• Knowledge of cross-browser and platform compatibility requirements including IE rendering issues
• Knowledge of Javascript, HTML, CSS and good web design practices
• Ability to effectively communicate with all levels of the organization
• Ability to demonstrate analytical and problem solving skills
• Ability to successfully design, develop, and support web-based applications and websites
• Ability to interface and develop with Java/J2EE backend technologies
• Ability to work on multiple overlapping projects
• Ability to work independently with minimal supervision

Licenses and Certifications

• ServiceNow Admin and Developer certification preferred