Overview
Remote
On Site
30-35/hr
Contract - W2
Skills
Law
Laptop
Mobile Devices
Document Management
Collaboration
IT Management
Mentorship
Knowledge Base
Onboarding
Provisioning
Migration
Regulatory Compliance
Data Security
Conflict Resolution
Problem Solving
Communication
Workflow
Management
Remote Support
Privacy
Information Technology
Computer Science
Technical Support
Legal
Professional Services
Job Details
Job Summary:
The Technical Support Analyst III provides advanced technical support and guidance to attorneys, paralegals, and administrative staff across the firm. This role ensures the smooth operation of IT systems critical to legal workflows, manages escalated support issues, and contributes to the development of IT support strategies aligned with the firm s goals.
Key Responsibilities:
Serve as the senior point of contact for complex technical issues, resolving escalated support tickets efficiently and professionally.
Support and maintain end-user systems, including desktops, laptops, mobile devices, and peripherals.
Ensure optimal performance of legal-specific applications (e.g., document management, case management, time tracking systems).
Collaborate with IT leadership to improve support processes and implement best practices.
Provide mentorship and guidance to junior support analysts.
Document troubleshooting procedures and maintain a knowledge base for recurring issues.
Assist in onboarding/offboarding processes, including account setup and access provisioning.
Participate in IT projects, including system upgrades, migrations, and rollouts.
Maintain compliance with firm policies and legal industry standards for data security and confidentiality.
Required Skills and Abilities:
Strong problem-solving skills with the ability to diagnose and resolve complex technical issues.
Excellent communication and interpersonal skills, with a customer-focused approach.
Familiarity with legal technology platforms and workflows.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Experience with remote support tools and ticketing systems.
Understanding of data privacy and security practices in a legal context.
Education and Experience:
Bachelor s degree in Information Technology, Computer Science, or related field preferred.
Minimum 5 years of experience in technical support, with at least 2 years in a senior or Tier III role.
Experience supporting users in a legal or professional services environment strongly preferred.
The Technical Support Analyst III provides advanced technical support and guidance to attorneys, paralegals, and administrative staff across the firm. This role ensures the smooth operation of IT systems critical to legal workflows, manages escalated support issues, and contributes to the development of IT support strategies aligned with the firm s goals.
Key Responsibilities:
Serve as the senior point of contact for complex technical issues, resolving escalated support tickets efficiently and professionally.
Support and maintain end-user systems, including desktops, laptops, mobile devices, and peripherals.
Ensure optimal performance of legal-specific applications (e.g., document management, case management, time tracking systems).
Collaborate with IT leadership to improve support processes and implement best practices.
Provide mentorship and guidance to junior support analysts.
Document troubleshooting procedures and maintain a knowledge base for recurring issues.
Assist in onboarding/offboarding processes, including account setup and access provisioning.
Participate in IT projects, including system upgrades, migrations, and rollouts.
Maintain compliance with firm policies and legal industry standards for data security and confidentiality.
Required Skills and Abilities:
Strong problem-solving skills with the ability to diagnose and resolve complex technical issues.
Excellent communication and interpersonal skills, with a customer-focused approach.
Familiarity with legal technology platforms and workflows.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Experience with remote support tools and ticketing systems.
Understanding of data privacy and security practices in a legal context.
Education and Experience:
Bachelor s degree in Information Technology, Computer Science, or related field preferred.
Minimum 5 years of experience in technical support, with at least 2 years in a senior or Tier III role.
Experience supporting users in a legal or professional services environment strongly preferred.
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