Executive IT Support Engineer

Job Title: Executive IT Support Engineer
Location: New York New York 10019 (3-4 days onsite)
Duration: 12+ Months Contract
Job id - 171144

• Hybrid up to 4 days a week on site in New York office, may be 5 days depending on events
• Occasional travel to Westchester office may be required.

Job Description:
Technology:

• Technology works as a strategic partner with client business units and the world's leading technology companies to redefine how client does business in ever more global, complex, and dynamic financial markets.
• Client 's sizeable investment in technology results in quantitative trading systems, cuttingedge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools.
• Client insights, client applications and infrastructure give a competitive edge to clients' businesses and to client own.

The Team and candidate's Role:

• The Executive Service Team is dedicated to delivering the highest level of technology support to the firm's most senior managers.
• Our global team works closely together to optimize the firm's technology for each senior manager and provides 24/7 support.
• The role is highly visible and thoughtprovoking.
• It requires high levels of technical proficiency, soft skills, and adaptability.
• Candidate's keen problemsolving abilities will guide candidate in resolving issues in a timely manner.
• Candidate will be a steward for the firm's senior managers, ensuring that candidate enable them to fulfill their roles through technology.

Qualifications and Responsibilities:

• Confidence in representing the whole of Technology to the firm's most senior managers (VIPs)
• Maintain a continuous focus on technology and information security
• Provide advice and suggestions for VIPs professional and personal technologies
• Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
• Identify areas where technology can enable and enhance the lives of senior management
• Advanced screening of new technologies, including prepilot, pilot, and UAT
• Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
• Create and/or maintain tools and processes for the Executive Service Team
• Client is looking for people who are curious, selfdirected, self-motivated and highly reliable.
• Many of the issues client face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
• Selfstarter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
• Maturity to be able to execute job functions with minimal guidance.
• Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
• Very strong verbal and written English communications skills.
• To be best prepared for this role, candidate should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.
• Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.

Candidate's Responsibilities:

• Provide a single point of contact for all IT related issues to senior management (VIPs)
• Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
• Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
• Field nonstandard technology request
• Home support visits as needed
• Board support of quarterly meetings for Executives and Directors
• Liaise with global IT service teams in support of senior managers
• Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
• Proactively monitor all aspects of technology used by client executives
• Provide support off hours remote support for any technical issue

Qualifications:

• Bachelor's degree and/or 5 plus years of experience in the technology service space
• Experience supporting senior executives
• Must possess excellent verbal and written communication skills
• Experience in fast pace/financial services environment preferred

• Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices, Intune, Mobile Iron
• Enjoy working as part of team and independently as well
• Required Technical Skills
• Windows Desktop (Windows 10/11)
• Active Directory skills
• PowerShell Scripting skills
• Wireshark
• Splunk
• Extrahop
• Sysinternal tools
• Telephony

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit
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Pay Range: $50-54/hr.
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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