Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)
Skills
Analytical Skill
Collaboration
Communication
Continuous Improvement
Customer Service
Data Link Layer
ITIL
Knowledge Sharing
Job Details
We are looking for Tandem Support Engineer for our client in Alpharetta, GA / Berkeley Heights, NJ
Job Title: Tandem Support Engineer
Job Type: Contract
Job Description:
Pay Range: $55hr - $60hr
Responsibilities:
- Troubleshoot And Resolve Critical And Complex Support Tickets Using Product Knowledge And Diagnostic Tools, Ensuring Minimal Disruption To Customer Operations.
- Conduct Hands-On Root Cause Analysis For Critical Issues, Documenting Findings And Recommending Actionable Solutions To Prevent Recurrence.
- Implement Preventive Measures And Best Practices To Reduce Future Defects And Improve Product Stability Based On Analysis And Feedback.
- Provide Technical Assistance And Mentorship To Team Members In Resolving Escalated Customer Issues, Promoting Knowledge Sharing And Skill Development.
- Lead Continuous Improvement Activities By Analyzing Support Metrics And Team Performance, Identifying Areas For Enhancement, And Executing Strategies To Elevate Service Quality.
- Strong Understanding Of Product Support Processes For L1, L2, And L3 Tiers.
- In-Depth Knowledge Of Troubleshooting Methodologies And Tools Relevant To Product Issues.
- Excellent Analytical Skills For Conducting Root Cause Analyses And Developing Preventive Measures.
- Solid Communication Skills For Effective Collaboration With Team Members And Customers.
- Itil Foundation Certification Is Optional But Valuable For Understanding Service Management Best Practices.
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