Customer Service Representative

Overview

On Site
$20 - $20 hourly
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - Temp

Skills

Administrative Support
Regulatory Compliance
Documentation
Research
Database
DMV
LexisNexis
Valuation
Customer Service
Data Entry
Communication
Organizational Skills
Microsoft Office
Taxes
Artificial Intelligence
Messaging

Job Details

RESPONSIBILITIES:
Kforce has a client in Tampa, FL that is seeking a Customer Service Representative who will provide exceptional customer service and administrative support in property tax-related processes. This role involves assisting customers, researching property ownership records, and ensuring compliance with property tax exemptions.

Key Responsibilities:
* Respond to customer inquiries via phone, email, and in person regarding property tax exemptions, ownership transfers, and related issues
* Review and process incoming mail, emails, and documentation for appropriate action
* Research databases (e.g., DMV, Official Records, LexisNexis) to verify eligibility for exemptions
* Enter and update information in software systems, including permits and applications
* Resolve routine issues and escalate complex matters as needed
* Perform basic mathematical and geometrical calculations for property valuation
* Maintain professionalism while representing the agency and supporting various departments

REQUIREMENTS:
* High School diploma or GED
* At least 6 months of experience in customer service or data entry within a property appraisal office or real estate environment
* Valid Florida Driver's License (may be required)
* Strong communication and organizational skills
* Proficiency in Microsoft Office and ability to learn specialized software
* Knowledge of property tax exemptions and related processes preferred
* Spanish speaking preferred (bilingual candidates encouraged)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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