Overview
On Site
USD 20.00 - 24.50 per hour
Full Time
Skills
Management
Issue Tracking
Autodesk
Customer Service
Productivity
PSA
Web Portals
Scheduling
SLA
Documentation
Technical Support
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Answer the telephone and direct customers to the appropriate channels for their request.
Pre-process client service requests via phone and email, setting clear expectations for response time.
Triage and quickly respond to outage alerts.
Update tickets with details, status updates, and schedules as needed.
Follow up on client responses within our ticketing system. (Autotask)
Skills
O365, Autodesk, Sharepoint, customer service
Top Skills Details
O365,Autodesk,Sharepoint,customer service
Additional Skills & Qualifications
Supporting, coordinating, and assisting the Support Desk Team
Coordination of all support desk services personnel to ensure maximum utilization of billable resources.
Coordinate Weekend/After-hours support schedules, recurring appointments, and update calendars.
Coordinate KTS Monthly recurring PSS Reports and confirm completion.
Work with IT Support Desk Manager to improve utilization and increase productivity of IT support resources.
Schedule resources on the PSA tool dispatch portal.
Monitor resource schedules to ensure prompt time entry on service requests.
Escalate service requests that cannot be scheduled within agreed service levels.
Assist with Onsite Scheduling.
Work with IT Support Desk Manager to ensure support desk meets or exceeds service SLA's.
Assist with keeping KTS Internal Client Assignment Documentation updated.
Attend staff meetings as required.
Produce and send aging ticket reports to Support Desk Team and IT Support Desk Manager.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $24.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA 92121.
Application Deadline
This position is anticipated to close on Aug 12, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Answer the telephone and direct customers to the appropriate channels for their request.
Pre-process client service requests via phone and email, setting clear expectations for response time.
Triage and quickly respond to outage alerts.
Update tickets with details, status updates, and schedules as needed.
Follow up on client responses within our ticketing system. (Autotask)
Skills
O365, Autodesk, Sharepoint, customer service
Top Skills Details
O365,Autodesk,Sharepoint,customer service
Additional Skills & Qualifications
Supporting, coordinating, and assisting the Support Desk Team
Coordination of all support desk services personnel to ensure maximum utilization of billable resources.
Coordinate Weekend/After-hours support schedules, recurring appointments, and update calendars.
Coordinate KTS Monthly recurring PSS Reports and confirm completion.
Work with IT Support Desk Manager to improve utilization and increase productivity of IT support resources.
Schedule resources on the PSA tool dispatch portal.
Monitor resource schedules to ensure prompt time entry on service requests.
Escalate service requests that cannot be scheduled within agreed service levels.
Assist with Onsite Scheduling.
Work with IT Support Desk Manager to ensure support desk meets or exceeds service SLA's.
Assist with keeping KTS Internal Client Assignment Documentation updated.
Attend staff meetings as required.
Produce and send aging ticket reports to Support Desk Team and IT Support Desk Manager.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $24.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA 92121.
Application Deadline
This position is anticipated to close on Aug 12, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.