*Application Support / Production Support*

  • Posted 2 days ago | Updated 3 hours ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Analytics
Apache Helix
ITIL
Incident Management
Customer Experience
Conflict Resolution
Data Link Layer
Splunk
Zabbix
Service Desk
Production Support
Issue Tracking
ERP
Process Management
Process Modeling
Product Development
Dynatrace
Application Support
Helix
ticketing

Job Details

Kellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilities with technology helps us develop best in-class and cost effective solutions for our clients.

Currently Kellton Tech is looking for talented resources for one of our listed client. Below are the position details

 

Job Title: Application Support / Production Support

Location: Charlotte, NC Remote

Duration: Longterm Contract

 

Job Description:

We are seeking a motivated Application Support Engineer (L1) to join our Run Support team. This role provides the first line of defense for maintaining the stability, availability, and performance of Client s business-critical applications. The ideal candidate will have experience in ticket handling, incident response, and application monitoring using tools such as Helix, AlertBot, Dynatrace, Splunk, and Zabbix.

 

Key Responsibilities

Monitor application health, performance, and availability across enterprise systems.

Triage, manage, and resolve incidents within the Helix ticketing system.

Escalate unresolved issues to L2 engineers or development teams as needed.

Follow established runbooks and SOPs for consistent incident resolution.

Provide timely updates to stakeholders during active incidents.

Document troubleshooting steps and contribute to the knowledge base.

Participate in shift-based support schedules, including on-call rotations to ensure 24/7 coverage.

 

Core Competencies

Familiarity with monitoring and alerting tools (AlertBot, Dynatrace, Splunk, Zabbix).

Strong communication skills, with the ability to provide clear and concise updates.

Solid problem-solving and analytical skills.

Ability to operate in fast-paced, high-pressure environments.

Team-oriented with a strong focus on customer experience.

 

Professional Experience & Education

Required: 1 2 years of experience in IT, service desk, or application support.

Education: Associate s degree in computer science, Information Technology, or related field OR equivalent work experience.

Preferred: Bachelor s degree in computer science, IT, or related discipline.

Certifications such as ITIL Foundation, CompTIA A+, or Helix training are a plus.

 

 

 

Thanks for all your time!

 

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