QSR (Quick Service Restaurant) CUSTOMER SUCCESS MANAGER

POSITION: CUSTOMER SUCCESS MANAGER QSR (QUICK SERVICE RESTAURANT)

LOCATION: CHICAGO, IL

TYPE: REMOTE/HYBRID

Our direct client, a successful global software platform organization for the QSR, is in need of a QSR Customer Success Manager. To be a successful, the individual will be a strategic thinker with a passion for building partnerships, driving revenue growth, and making a significant impact in the QSR industry. This includes but is not limited to the following:

• Identify and target potential strategic Customers, including Franchisee Organizations, industry associations, Corporate Field Offices, and other influential organizations within the QSR industry to drive growth.
• Develop and execute a comprehensive Customer development strategy to establish and nurture long-term relationships with key Customers.
• Collaborate with cross-functional teams, including sales, marketing, and product development to define Customer requirements and align solutions with Customer needs.
• Conduct market research and analysis to identify Customer opportunities, competitive landscape, and industry trends.
• Negotiate/finalize Customer agreements, ensure mutually beneficial terms and conditions.
• Serve as the main point of contact for assigned brands, building strong relationships and providing ongoing support and guidance.
• Drive Customer engagement by developing joint marketing initiatives, co-branded collateral, and demand generation activities.
• Collaborate with Customers to identify and pursue new business opportunities, develop joint value propositions, and close deals.
• Track, report, and take action on Customer adoption, usage, and other key metrics, providing regular updates to senior management and stakeholders
• Use Customer engagement information to proactively ensure customer usage of the solution to minimize churn.
• Stay updated on industry developments and emerging technologies, identifying potential partnership opportunities to enhance the platform's capabilities.
• As expansion occurs into the assigned brands, build a team to manage roll-out and ongoing maintenance of Customers, including regularly scheduled meetings to ensure customer satisfaction and engagement.

Knowledge, Experience, Qualifications

• Bachelor's degree in business, marketing, or a related field.
• Deep understanding of the QSR industry, including its dynamics, key players, and emerging trends.
• Proven experience in Customer development, business development, or strategic alliances, preferably within the technology or software industry.
• Strong network of industry contacts and an ability to quickly establish credibility with potential Customers.
• Excellent negotiation and communication skills, with the ability to influence and build consensus at all levels of an organization.
• Strong analytical and strategic thinking abilities, with the capability to identify partnership opportunities and develop innovative solutions.
• Results-driven mindset with a track record of meeting or exceeding revenue targets through successful Customer engagements.
• Ability to thrive in a fast-paced, environment and adapt to changing priorities.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• Travel will be required to meet with Customers and attend industry events.
• Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment

Entelli Consulting 2024