Overview
On Site
Full Time
Skills
IT Service Management
Product Support
Debugging
Mechanical Engineering
Wireless Communication
Software Engineering
Training
Documentation
Technical Support
Customer Support
Multitasking
Analytical Skill
Conflict Resolution
Problem Solving
Customer Service
Communication
Security Clearance
DoD
SAP BASIS
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2505746
Location: CHANTILLY, VA, US
Date Posted: 2025-05-15
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA.
Responsibilities:
Qualifications
Required Education:
Required Clearance & Certification:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: CHANTILLY, VA, US
Date Posted: 2025-05-15
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA.
Responsibilities:
- Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Provides support to customer/users where the product is more technical or sophisticated in nature.
- Will be involved in customer installation and training.
- Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
- Maintaining asset records.
Qualifications
Required Education:
- Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree.
- Ability to learn customer support processes and techniques.
- Ability to work well with all teammates and multi-task in a fast-paced environment.
- Outstanding analytical and problem-solving skills, and excellent customer service.
- Excellent Interpersonal, written, and oral communication skills.
Required Clearance & Certification:
- DoD 8570 IAT Level II certification.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.