Overview
On Site
Full Time
Skills
Tier 2
Computer Networking
LIS
System Security
Remote Support
LAN
WAN
Server Administration
Telecommunications
IMAC
SLA
HP Service Manager
Clarity
Inventory Management
Acquisition
Collaboration
Quest
Information Technology
Asset Management
IT Asset Management
CompTIA
Technical Support
Organized
Policies and Procedures
Communication
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Problem Management
Problem Solving
Conflict Resolution
Management
Organizational Skills
Job Details
Overview
This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
Responsibilities
Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
Asset Management:
Other:
Qualifications
Education Preferred:
Work Experience:
Physical Requirements:
Mental Requirements:
Business/Technical Skills:
Desired Skills:
EEO
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
Responsibilities
Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
- Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
- Perform IMAC's all systems as applicable
- Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
- Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
- Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA's via standard products including HP Service Manager and Clarity
- Contribute to team and Quest specific short, mid and long term goals
Asset Management:
- Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
- Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals
- Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit
Other:
- Up to 80% of Travel
- Clean / valid driver's license required
- On Call Coverage as needed
- May perform other duties as assigned
Qualifications
Education Preferred:
- AA degree or relevant work experience and certifications - CompTIA A+
Work Experience:
- 0-2 years of IT support
Physical Requirements:
- Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.
Mental Requirements:
- Maintain composure under pressure; adapts to change; ability to grasp information quickly
Business/Technical Skills:
- Applies Beginner Level knowledge and processes. Demonstrates an organized approach to work. Learns new skills and applies newly acquired knowledge. Follows policies and procedures. Demonstrates sufficient communication skills for effective dialogue with colleagues. Contributes to identifying own development opportunities.
Desired Skills:
- Microsoft Office products - Word, Excel, PowerPoint, and Access.
- Problem Management - troubleshooting and problem solving skills
- Time Management and Organizational skills
- Demonstrated proficiency in verbal and written communications skills
- Strong commitment to customer and employee satisfaction.
- Ability to work with customers, both internal and external
EEO
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.